Project Archives

Lean Six Sigma Project Archives

Starting in the Spring of 2012, Baker College started using Lean Six Sigma Tools and processes to conduct and manage our quality improvement projects.  A decision was made to archive key documents from each project. These documents provide a history of our efforts so that we can track change across time. The archives also provide a record of efforts so that as future improvements are made, we can build upon past effort rather than recreating work that has already been completed.


For more information about AQIP at Baker College, contact:

Mike Tyler, PhD
AQIP Liaison
Phone: (810) 766-4329

Blackboard Course Load Project

Problem Statement:
Overall service to campuses, faculty and students regarding Blackboard enhanced on-ground courses is substandard and below expectations. The existing processes lack effective communication, are inefficient, cumbersome, and require duplicate work by all parties involved. Currently there are multiple processes and communication channels for requesting Blackboard course shells for on-ground courses. On-ground faculty are becoming more familiar with Blackboard and requests for Blackboard course shells are increasing. The inefficiencies and sub-standard service concerns will begin to grow exponentially if left unaddressed.

Blackboard Usage

Problem Statement:

Phase I: As of Spring 2013, we have no process for determining consistent expectations for faculty use of Blackboard. The results from a survey conducted winter 2013 indicated that while some campuses report 100% of faculty utilize a Blackboard component when teaching, other campuses report only 65 to 70% of faculty use this technology. In addition, a review of a sample of 50 courses with mandatory Blackboard shells indicates that 10% of faculty are not using the required blackboard component to support the learning environment. A consistent definition of what it means to use Blackboard has never been identified or communicated.

Career Concepts

Problem Statement:

The mission of Baker College indicates that graduates will be prepared to be successful in their chosen career field. In an attempt to determine potential gaps in the career readiness of Baker students, data was collected via a survey from Advisory Board members (employers) in 2013. Results from the data indicated that some graduates were not adequately prepared in the areas of critical thinking, writing and transfer of knowledge.

Consistent Advising Project

Problem Statement:
Presently, academic advising is provided differently on every campus. There is not consistency in titles used, expectations, processes employed, or support processes to aid those providing academic advising. As a result, it it not possible to assess the impact of advising system-wide, nor is it possible to engage system-wide in continuous improvement because there is no single process to assess and improve.

Faculty Growth & Development Project Part 1

Problem Statement:
Baker College academic administrators conduct classroom evaluations of selected faculty throughout the academic year. The evaluation process is time consuming and labor intensive. There is no evidence or data to corroborate that the evaluation process increases the quality of instruction or provides a benefit relative to the time, cost and effort expended. Additionally, the College has adopted a strategic directive to enhance faculty skills in employing Learner Centered Instruction techniques in all course delivery.

Faculty Growth & Development Project Part 2

Problem Statement:
Historically, the faculty evaluation process has not been consistently applied across our autonomous campuses and programs. With the new roll out of the Faculty Growth and Evaluation Process (FGEP), there is no mechanism in place to determine the implementation fidelity of this new process. We will develop a process for determining compliance with the FGEP, which will include measuring efficiency (length of time to complete the FGEP and percentage of evaluations completed in a timely fashion) and ease of use (percentage of people that follow the steps to the FGEP).

Financial Aid Literacy

Problem Statement:

The student loan default rates have steadily increased over the past several years. The Financial Aid Department has an identified process for awarding aid and has requested that Academics intervene in this process. Academics has not participated in a consistent and sustainable message to students regarding financial aid obligations and/or loan repayment.

Nursing Student Life Cycle

Problem Statement:
There is a lack of a clear vision and process for strategically and opportunely serving the approximately 3,000 nursing students who begin course work but will not gain acceptance into the professional track.

Textbook Ordering Process

Problem Statement:
Students and faculty are not getting the correct books on time in many cases. The Approved Textbook List generations, and the distribution of texts, are replicated multiple time in a highly complex process. The purpose of the project is to develop a unified data process (to include entry and extraction) driven by the proper tool to support all requirements of the textbook process.


Writing Analysis Project

Problem Statement:

No systematic and reliable data is collected to indicate writing expectations from ENG 102 through the work experience within a program.

The Baker College System