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Baker College Doctoral Graduate Wins Two Awards for Paper based on Dissertation

April 3, 2014

Leadership behaviors of quick-service restaurant managers studied

FLINT, Mich. – Baker College graduate Carlotta Walker, who earned a doctorate in business administration, won two awards at the MBAA International Conference last week for a research paper titled “Model for Effective Quick-service Restaurant Leadership.” It was based on her doctoral dissertation.

Walker received the McGraw-Hill Education Distinguished Paper Award in management and won the “Leadership and Leading” track in the North American Management Society (NAMS) annual call for papers. As a result, she presented her paper at the conference, and her paper was published in the conference proceedings.

The MBAA International Conference is an annual multidisciplinary gathering of more than 750 educational leaders to share useful research and effective pedagogy.

“Carlotta’s achievements showcase her passion for scholarly excellence and reflect positively on the caliber of students attracted to Baker College and on our talented faculty members who help guide students in their educational pursuits,” said Dr. Michael Heberling, president of Baker College Center for Graduate Studies.

Peggy Houghton, Ph.D., professor of doctoral studies for Baker College, was chair of Walker’s dissertation committee. She said, “Carlotta was a model doctoral student and was a pleasure to mentor throughout her academic journey. Her continued passion about her dissertation topic is clearly evidenced by her optional submission to this MBAA competition. Just to have a paper accepted by NAMS is a major accomplishment, but these two major awards recognize her superior research.” 

Walker completed her degree from the Baker College Center for Graduate Studies in December 2013.

“I am grateful to Baker College and the instructors—especially Peggy Houghton—who assisted me through the process,” Walker said. “The subject was personal for me. I began working in foodservice at age 16, and I saw the difference between working for effective and ineffective leaders. By identifying leadership traits that are perceived positively, I hope to help improve work satisfaction and reduce high turnover rates that are typical in the quick-service food industry.”

Walker’s research identified 18 leadership behaviors that employees of quick-service restaurants believed were essential to operational success. The six traits that were noted as most effective are: empathy, work ethic, developing others, honesty, integrity and motivating others. 

Walker has worked for a variety of quick-service restaurants, including Wendy’s International and the national pizza chain Little Caesars where she provided support to franchisees in the areas of site development, training, operations and marketing. She is currently franchise operations and development consultant for Kumon North America, an after-school P-12 math and reading program. A native of Detroit, she resides in Roseville, Mich., a Detroit suburb.

For more information about Baker College’s graduate studies programs, contact the admissions office at 800.469.3165 or Adm-OL@baker.edu, or visit www.baker.edu/bakeronline.

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FAQ'S

  • Is Baker accredited?

    Yes. Baker College is regionally accredited—the highest level of accreditation awarded in the U.S.—by The Higher Learning Commission, A Commission of the North Central Association of Colleges and Schools, 30 North LaSalle Street, Suite 2400, Chicago, Illinois  60602-2504; (800) 621-7440; Web address: www.ncahlc.org. Baker College is an Academic Quality Improvement Program (AQIP) participant.

    Additional Accreditations

    Baker has also earned specialized accreditations for programs and degrees in: 

    • Business Administration
    • Early Childhood Learning
    • Engineering and Technology
    • Health Sciences
    • School of Nursing

    For details about these specialized accreditations, see the individual Programs and Degrees pages. 

  • Does Baker provide any help in my job search?


    As a graduate of Baker College, you are eligible for our Lifetime Employment Services, which include:

    • Job searching techniques
    • Resume and cover letter assistance
    • Job interview questions
    • Job postings
    • Relocation tips

     

  • Is Baker College Online accredited?

    Baker Online is part of Baker College, a private, non-profit, regionally accredited, degree granting, higher educational institution with locations throughout Michigan.

    As an accredited college, Baker College has been granted legal authority by the state of Michigan to operate as a nonprofit educational corporation and is empowered to grant certificates, associate, bachelor, master, and doctoral degrees. It is approved for veterans’ benefits. Baker College is recognized as an institution of higher education by the U.S. Secretary of Education, U.S. Department of Education.

    All Baker Online undergraduate and graduate programs are accredited by the following regional institutional accreditor: The Higher Learning Commission, A Commission of the North Central Association of Colleges and Schools, 30 North LaSalle Street, Suite 2400, Chicago, Illinois 60602-2504; (800) 621-7440; Web address: http://www.hlcommission.org. Baker College is an Academic Quality Improvement Program (AQIP) participant.

    Some Baker Online graduate programs have additional accreditation:

  • How do online classes work?


    After you enroll, and are accepted to your online program, you sign-up, or "register" for your first courses. Like all Baker Online students, you will begin your online experience with a three-week online class designed to orient you to the Baker Online classroom, and review the expectations and requirements of Baker Online students. When you have completed this course successfully, you can move on to additional online courses.

  • How do I apply for a student loan?

    Once you have applied for financial aid, you will receive a Financial Aid Notification package from the Financial Aid office. Your FAFSA serves as the application for the Student Loan. If it is determined that you qualify for student loan funds, the eligibility amounts will be listed on your award notification, and a student Loan Request Form will be included with the award package. The Loan Request Form must be completed and returned to the Financial Aid Office before the loan process can begin.

    If you are a new student and would like to request student loan funds to help cover your educational expenses you will need to:

    • Complete the paper loan request form indicating the amount you would like to borrow.
    • Sign and date the form.
    • Return the form to the Financial Aid office.

    If you are a returning student and would like to request student loan funds to help cover your educational expenses you will need to:

    • Log into the SOLAR system.
    • Select STAR System.
    • Select Financial Aid office.
    • Select Loan Request.
    • Select the appropriate financial aid year and click Continue.
    • Select the type of loan you would like to request and click Continue.
    • Read the Stafford Loan Request Authorization information and click I Agree.
    • Type in the requested dollar amount and click Submit Request.
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Having employed a few [Baker Graduates], they take what they learn and apply it. They're hard working.

Larry Ramos
Multimedia Foundry

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Baker College Doctoral Graduate Wins Two Awards for Paper based on Dissertation

April 3, 2014

Leadership behaviors of quick-service restaurant managers studied

Baker College Doctoral Graduate Wins Two Awards for Paper based on Dissertation

FLINT, Mich. – Baker College graduate Carlotta Walker, who earned a doctorate in business administration, won two awards at the MBAA International Conference last week for a research paper titled “Model for Effective Quick-service Restaurant Leadership.” It was based on her doctoral dissertation.

Walker received the McGraw-Hill Education Distinguished Paper Award in management and won the “Leadership and Leading” track in the North American Management Society (NAMS) annual call for papers. As a result, she presented her paper at the conference, and her paper was published in the conference proceedings.

The MBAA International Conference is an annual multidisciplinary gathering of more than 750 educational leaders to share useful research and effective pedagogy.

“Carlotta’s achievements showcase her passion for scholarly excellence and reflect positively on the caliber of students attracted to Baker College and on our talented faculty members who help guide students in their educational pursuits,” said Dr. Michael Heberling, president of Baker College Center for Graduate Studies.

Peggy Houghton, Ph.D., professor of doctoral studies for Baker College, was chair of Walker’s dissertation committee. She said, “Carlotta was a model doctoral student and was a pleasure to mentor throughout her academic journey. Her continued passion about her dissertation topic is clearly evidenced by her optional submission to this MBAA competition. Just to have a paper accepted by NAMS is a major accomplishment, but these two major awards recognize her superior research.” 

Walker completed her degree from the Baker College Center for Graduate Studies in December 2013.

“I am grateful to Baker College and the instructors—especially Peggy Houghton—who assisted me through the process,” Walker said. “The subject was personal for me. I began working in foodservice at age 16, and I saw the difference between working for effective and ineffective leaders. By identifying leadership traits that are perceived positively, I hope to help improve work satisfaction and reduce high turnover rates that are typical in the quick-service food industry.”

Walker’s research identified 18 leadership behaviors that employees of quick-service restaurants believed were essential to operational success. The six traits that were noted as most effective are: empathy, work ethic, developing others, honesty, integrity and motivating others. 

Walker has worked for a variety of quick-service restaurants, including Wendy’s International and the national pizza chain Little Caesars where she provided support to franchisees in the areas of site development, training, operations and marketing. She is currently franchise operations and development consultant for Kumon North America, an after-school P-12 math and reading program. A native of Detroit, she resides in Roseville, Mich., a Detroit suburb.

For more information about Baker College’s graduate studies programs, contact the admissions office at 800.469.3165 or Adm-OL@baker.edu, or visit www.baker.edu/bakeronline.

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FAQ's

  • Is Baker accredited?

    Yes. Baker College is regionally accredited—the highest level of accreditation awarded in the U.S.—by The Higher Learning Commission, A Commission of the North Central Association of Colleges and Schools, 30 North LaSalle Street, Suite 2400, Chicago, Illinois  60602-2504; (800) 621-7440; Web address: www.ncahlc.org. Baker College is an Academic Quality Improvement Program (AQIP) participant.

    Additional Accreditations

    Baker has also earned specialized accreditations for programs and degrees in: 

    • Business Administration
    • Early Childhood Learning
    • Engineering and Technology
    • Health Sciences
    • School of Nursing

    For details about these specialized accreditations, see the individual Programs and Degrees pages. 

  • Does Baker provide any help in my job search?


    As a graduate of Baker College, you are eligible for our Lifetime Employment Services, which include:

    • Job searching techniques
    • Resume and cover letter assistance
    • Job interview questions
    • Job postings
    • Relocation tips

     

  • Is Baker College Online accredited?

    Baker Online is part of Baker College, a private, non-profit, regionally accredited, degree granting, higher educational institution with locations throughout Michigan.

    As an accredited college, Baker College has been granted legal authority by the state of Michigan to operate as a nonprofit educational corporation and is empowered to grant certificates, associate, bachelor, master, and doctoral degrees. It is approved for veterans’ benefits. Baker College is recognized as an institution of higher education by the U.S. Secretary of Education, U.S. Department of Education.

    All Baker Online undergraduate and graduate programs are accredited by the following regional institutional accreditor: The Higher Learning Commission, A Commission of the North Central Association of Colleges and Schools, 30 North LaSalle Street, Suite 2400, Chicago, Illinois 60602-2504; (800) 621-7440; Web address: http://www.hlcommission.org. Baker College is an Academic Quality Improvement Program (AQIP) participant.

    Some Baker Online graduate programs have additional accreditation:

  • How do online classes work?


    After you enroll, and are accepted to your online program, you sign-up, or "register" for your first courses. Like all Baker Online students, you will begin your online experience with a three-week online class designed to orient you to the Baker Online classroom, and review the expectations and requirements of Baker Online students. When you have completed this course successfully, you can move on to additional online courses.

  • How do I apply for a student loan?

    Once you have applied for financial aid, you will receive a Financial Aid Notification package from the Financial Aid office. Your FAFSA serves as the application for the Student Loan. If it is determined that you qualify for student loan funds, the eligibility amounts will be listed on your award notification, and a student Loan Request Form will be included with the award package. The Loan Request Form must be completed and returned to the Financial Aid Office before the loan process can begin.

    If you are a new student and would like to request student loan funds to help cover your educational expenses you will need to:

    • Complete the paper loan request form indicating the amount you would like to borrow.
    • Sign and date the form.
    • Return the form to the Financial Aid office.

    If you are a returning student and would like to request student loan funds to help cover your educational expenses you will need to:

    • Log into the SOLAR system.
    • Select STAR System.
    • Select Financial Aid office.
    • Select Loan Request.
    • Select the appropriate financial aid year and click Continue.
    • Select the type of loan you would like to request and click Continue.
    • Read the Stafford Loan Request Authorization information and click I Agree.
    • Type in the requested dollar amount and click Submit Request.
  • Load More FAQ'S
Testimonial Image - Larry Ramos
Testimonial quote

Having employed a few [Baker Graduates], they take what they learn and apply it. They're hard working.

Larry Ramos
Multimedia Foundry