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911 Telecommunicator
911 Telecommunicators are at the front lines of emergency services. They take telephone calls from the public, continuously monitor the location of emergency services personnel, and dispatch the appropriate type and number of personnel and equipment to incidents.
It’s a high-stress position, one that requires the ability to listen carefully, speak clearly, maintain a calm manner in the midst of difficult and sometimes life-threatening situations, work accurately, and quickly make quick decisions based on pre-determined criteria.
Career Facts
- The average hourly rate is $17.00 per hour — about $35,340 annually.
- As the baby boomer population ages, demand for emergency services and 911 dispatchers will increase.
- Emergency services function 24 hours a day, so working hours may be irregular.
- As dispatching equipment becomes more complex, computer skills will be increasingly important to succeed in this career.
- Skills include an excellent memory, being able to speak clearly and concisely, to listen and write simultaneously, transcribe accurately, and being able to maintain focus in stressful situations.
Programs
- Certificate
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Discover what Baker can do for your future. Schedule a visit or enroll online today.
