Corporate Services
Sales and Customer Service
By focusing on leveraging and meeting customer needs, Baker College’s sales and customer service programs can take your company to the next level of performance. Each program is custom tailored to incorporate your current customer service/sales processes with our internationally-recognized techniques for building collaborative customer relationships. Through real-life simulations, program participants will learn to apply principles of managing customer relationships such as uncovering customer needs, analyzing and responding to customer behaviors, handling objections and resolving conflicts, using questioning skills to build long-term commitment via creative problem solving.
Sales and Negotiation Classes
Consultative Selling Skills
Customer Centered Selling Skills
Clear Customer Communications – Selling and Influencing for Results
Negotiating and Influencing Skills
Customer Service Classes
Customer Relationships: Essentials of Customer Service
Customer Service Fundamentals
- Attitude is Everything
- Servicing the Really Angry Customer
- Respecting Everyone’s differences
Contact Us:
For more information about sales and customer service classes, complete the request form or call (810) 766-4242.