Federal Direct Loan Servicers

All William D. Ford Federal Direct Loans are serviced by the Department of Education. To ensure the DOE can handle the volume of loans and create an environment of competition to help ensure student borrowers receive the best in business service, they have entered into agreements currently with six loan servicers. These agreements are for servicing only. There are plans of adding more loan servicers in the future. These new servicers will be added to the list below when notice is received from the Department of Education.

The six servicers currently being used are listed below.

Direct Loan Servicing Center (ACS)
800-848-0979
www.myedaccount.com

Great Lakes Education Loan Services
800-236-4300
www.mygreatlakes.org

Nelnet Loan Services
888-486-4722
www.nelnet.com

Sallie Mae Loan Services
800-722-1300
www.salliemae.com

PHEAA/FedLoan Services
800-699-2908
www.myfedloan.org

MOHELA
888-222-7060
www.mohela.com

The student or parent Direct Loan borrower will receive correspondence from his/her federal loan servicer letting them know which servicer has been assigned to service their loan(s). The loan servicer is selected by the Department of Education and the school is not involved in the selection process. The Department of Education will be making every effort to assign all future loans to the same servicer the borrower currently has. Both the student, parent borrower and the school will be able to view the name of the servicer associated with each loan on the National Student Loan Data System (NSLDS) web site. To view this information on NSLDS, the borrower can go online to www.nslds.ed.gov.