It shall be the policy of the College to provide a means by which employees may express their concerns about their welfare, working conditions, job situations, or interpersonal relationships. Employees who submit such complaints or grievances may expect a fair hearing without fear of harassment or threat of retaliation.
Time limits are specified at various steps on the procedure to provide resolution to employees' problems. If management requires more time than allowed to complete their investigation, they will so inform the employee and restate when the employee will receive an answer. These time limits exclude Saturdays, Sundays, and holidays.
Employees, who believe that the College has inadequately applied its policies or procedures, may bring forward a complaint, which shall be referred to as a grievance. Discharge is not subject to the grievance procedure. The complaint should be filed with the Vice-President of Human Resources. (Attachment D in Employee Handbook)
Step 1 - Oral Discussion
The employee discusses the grievance with the immediate supervisor within five (5) days of the origin and/or awareness of the problem. If the immediate supervisor is unable to resolve the problem satisfactorily within five (5) working days after the complaint has been presented, the employee may submit the problem and the remedy desired, in writing, to the departmental director. This may be the Corporate President on some campuses. This must be done within five (5) working days.
Step 2 - Departmental Director
Within five (5) working days after the problem is presented, the departmental director will review the facts of the case and examine any policies involved. Discussion will take place with the supervisor involved; and, if possible, the matter will be settled to the satisfaction of the employee- and his/her supervisor. The departmental director will prepare a written record of this meeting indicating the action taken and the basis for the action. One copy will be sent to the Corporate President and one copy to the employee.
If the departmental director is not able to resolve the problem satisfactorily within five (5) working days after the complaint has been presented, the employee, within five (5) working days, may submit the problem and the remedy desired, in writing, to the Corporate President.
Step 3 - Written Grievance to the Corporate President
The employee for consideration by the Corporate President will address this appeal within thirty (30) days of a written request. The decision of the Corporate President is final. The Corporate President will prepare a written record of this meeting, indicating the action taken and the basis for this action. Copies will be sent to the departmental director, immediate supervisor, the System Human Resource Department, and the employee.