The Baker Information Technologies department has committed to a broad range of initiatives to keep our students, faculty, and staff at the leading edge of technology in higher education.
Check this page for the latest news and updates regarding our IT initiatives and projects.
ERP System — Jenzabar
Fall 2013 - 2016
For over a year we have been assessing our enterprise-level needs throughout the organization. With active participation from our superuser groups representing every area of the organization, the Governance Committee has selected Jenzabar as our partner for this new initiative.
Jenzabar is a leader in creating ERP systems for higher education. This fully-hosted, high availability system is a true web-based and mobile product. This means you will be able to access the system whether at your desk or on your mobile phone or tablet—with far less downtime and waiting.
Because Jenzabar specializes in ERP systems for colleges, its features are specifically geared toward the unique needs of higher education, yet are customizable to our own processes, which will enable Baker to be more efficient and effective.
The new ERP will allow Baker to integrate all facets of our operation across all campuses, including from recruitment and admissions, to finance, academic resources, and advancement.
As we move into the first phase of implementation this fall, all of our business practices and processes are being reviewed to ensure a successful change management process. More >>
This fall we will also begin the migration to Gmail for all of our Baker faculty, staff, and student e-mail. This is a major shift and brings a host and enhanced features to the organization, including:
- 25 GB of storage for archiving conversations and attachments in the cloud.
- Accessibility from all mobile devices, smartphones, and tablets.
- Contact Groups for easy to create and maintain distribution lists for your broadcast mailings.
More information will follow on this exciting transition — and, yes, you will get to keep your existing Baker e-mail address.
Google Calendar is integrated into Gmail and interoperable with popular calendar applications. Multiple calendars can be created and shared and have a range of permission controls to help maintain security and privacy. Google also sends invitations and manages RSVPs.
Share individual files or whole folders with specific people or your entire team or even contractors, partners and constituents. Create and reply to comments on files to get feedback or add ideas. Drive provides true collaboration with the ability to create Docs, Sheets and Slides.
Educate, engage, and inspire your students with video. YouTube for Schools brings the power of video to your classrooms for free. Access thousands of free high quality educational videos on YouTube in a controlled environment.
Communicate with your team or students in real time using Chat! Gmail is part of Google's chat network, so you can invite those in your contact list to Chat individually or part of a group.
Wireless Infrastructure Upgrade
We’re happy to announce that wireless coverage has been doubled across the entire Baker landscape. Now you will be able to access a strong Wi-Fi signal just about anywhere on our nine campuses.
What’s more, our wired infrastructure has been improved. Bandwidth, speed and redundancy have been added and the entire network switch infrastructure will be replaced at each campus.
What does that mean for you? A faster, more reliable, more accessible on-line experience whenever you’re at Baker.
Enterprise Managed Print
We are currently in the second phase of a four-phase project to implement our managed print program across all Baker campuses. Managed printing (or Follow Me printing) gives us printing with:
- Accessibility — You can print documents and pick them up from any device on campus.
- Sustainability — How many times have you walked by a printer loaded down with unclaimed documents? Managed printing reduces printing overall, creating a more sustainable environment.
- Security — Users have a PIN code to access documents on the server, so you don’t have to rush to the printer to make sure confidential documents don’t get picked up by someone else accidentally.
Unified Communication – New VoIP System
In the fall of 2013, the IT Department will begin searching for a VOIP phone system that will replace our current individual campus phone systems with a globally hosted Internet phone system.
Of course, exact capabilities will depend upon the system that is chosen, but one thing is certain: Individual campus phone systems will be replace with a unified phone system, making inter-campus communication much easier.
In recent months the IT Department has made it a priority to make Blackboard more accessible and reliable for both faculty and students.
First, we’ve moved Blackboard hosting from our own network to a Cloud-based infrastructure. This means that Blackboard will be easier to access and run faster. It also means that Blackboard will be more reliable.
Because we’ve moved to the Cloud, updates to Blackboard will be made more quickly, reducing downtime and making the system more dependable. These updates will be transparent to users of the system.
In addition, we will upgrade our version of Blackboard this winter to take advantage of the latest functionality.
Paperwork. Sometimes there’s no escaping it, especially in Financial Aid: Transcripts, Application forms, FASFA documents, and more...
With an organization our size, Financial Aid paperwork takes up a massive amount of storage space. To remedy this, the IT Department has implemented a hosted Financial Aid document imaging solution.
We now scan and store everything digitally, dramatically reducing the amount of storage area needed for our files. More importantly, document imaging has streamlined the financial aid application process, so that Baker can better serve our prospective and current students.
IT Project Management Office (PMO)
With all of these new initiatives, Baker recently hired a Director of IT Project Management. In addition, we have implemented a project management tool, Clarizen, to ensure that all our projects are on track.
The Director of IT Project Management will develop in-house IT project managers, so that we can better function as a team while delivering projects on-time and within budget.
IT Governance Committee
Comprised of representatives from diverse departments and disciplines, the IT Governance Committee ensures that Information Technology is strategically aligned with College initiatives.
As a result, IT has increased its accountability for IT and business owners, while reducing overall costs and risks. Through the Governance Committee, the IT Department will continue to communicate its progress and performance.
IT Service Management
Sometimes, problems occur. And when they do, you need them fixed right away.
Our new IT Service Management solution offers a new approach to incident and problem management. This SaaS solution provides a self-service web portal for faculty, staff and students submit new service requests, search for solutions to common problems in a vast knowledge base, view the status of previously submitted incidents, and more all from your desktop or mobile device.
Our goal is to continue to improve your customer satisfaction levels and resolution rates. We hope you won’t need to use \our new IT Service Management solution but when you do we’re ready to help.