Computer Information Systems

MSDNAA FAQs   

Please select your question from the list below:  

What is the URL for the Baker College ELMS site?
All MSDN software is now obtained through the MSDNAA Module on Blackboard. You must access this using https://ol.baker.edu, and follow the instructions that were e-mailed to you at the beginning of the quarter.

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What is my username?
Your username is the same Baker College username that you use to access other Baker College resources such as Webmail and computers in the classroom.

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What is my password?
Your password is the same Baker College password that you use to access other Baker College resources such as Webmail and computers in the classroom. If you are unsure what your password is, you may visit the SOLAR System and click on "Need a Password" for more information.

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I don't see the MSDNAA Module when I log into Blackboard.
You must first active the MSDNAA Module.

  • Log-on to Blackboard using your current userid and password at https://ol.baker.edu.
  • Click "Modify Content" located on the top of the screen.
  • Scroll down the Modules List and select the "MSDNAA Module".
  • Scroll to the bottom of the page and click "Submit".
  • Click "OK" to confirm your changes.
  • The MSDNAA Module will be located on the bottom of the Blackboard main page.

I am not receiving any e-mail from ELMS.
The problem is most likely a junk mail or SPAM filter on your e-mail. Your options are to disable the junk mail/SPAM filter or modify the filter to allow messages from Microsoft.

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Am I eligible for the MSDN software (student)?
You must be registered in an eligible course in the current quarter. Please verify that your course is eligible for the MSDNAA program.

If you did not receive the welcome letter, either your course is not eligible or you have not waited long enough before accessing the site.. You should wait at least six hours after you have registered for the eligible course to obtain your software. If you are still unable to access MSDNAA software, fill out the Support Request Form. We will verify your eligibility when we receive this request, and someone will contact you regarding the issue..

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Am I eligible for the MSDN software (faculty)?
You must teach an eligible course in the current quarter, and your Academic Office must place your UIN number on the AS/400 class list for your courses.

If you did not receive the welcome letter, either your courses are not eligible, or your Academic Office has not placed your UIN number on the AS/400 Class list screen. If you teach an eligible course, contact your Academic Office and request that they complete the information on the AS/400 Class List screen. Once this data has been entered, the system will automatically create your account within six hours.

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I was eligible last quarter, but I am not eligible this quarter. I am still in the XXX computer program, why am I not eligible this quarter?
We track eligibility based on the course(s) you are currently enrolled in. This way, students have access to the software they need for the courses they are currently in. Of course, the software will not timeout and may be kept on your PC for as long as you like.

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How do I get the installation codes (Microsoft/ELMS Purchase)?
The installation codes are on a sticker on the back of the CD case.

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Can I have two installs?
If your coursework requires an additional install, your local Baker College support contact may issue an additional license at their discretion. This request must be made through your instructor or through the Support Request Form.

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My hard drive/mainboard/NIC died and now my software doesn’t work?
If your software stops working due to hardware failure, your local Baker College support contact may issue an additional license at their discretion.

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What software do I need?
Check with your instructor.

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Will this software time out?
No. This software does NOT qualify for future upgrades, but other than that, this is the same software that is released to the general public. It is not functionally restricted, nor will it timeout.

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How do I install this software?
Installation instructions are beyond the scope of support for these products. If you do not know how to install this software we suggest you do not attempt installing this software on your machine.

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Will my old programs work when I install the new operating system (OS)?
Some Microsoft programs will import fully to a new OS, however many other programs written for Windows will not. If you have the original discs for your other programs, you can re-install them on your machine once you have installed the new OS. Installation instructions are beyond the scope of support for these products. If you do not have the original discs for your other software, we suggest you do not attempt installing this software on your machine.

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The software I want is not available for purchase.
Although there are many different titles that qualify for the checkout, Microsoft restricts what software is available for sale through the ELMS site. We have enabled the purchase option for all software that Microsoft has available for sale.

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I want to buy the software, but I don’t have a credit card.
Software purchases are direct from Microsoft. Microsoft only accepts credit cards for payment at this time. Baker College does not have any involvement in sales of software. All software purchases are direct from Microsoft. You need to contact Microsoft sales at (613) 526-3005 or elms_msdnaa@e-academy.com.

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I bought the software from Microsoft, paid for 2 day S&H, but it is not here yet.
Baker College does not have any involvement in sales of software. All software purchases are direct from Microsoft. You need to contact Microsoft sales at (613) 526-3005 or elms_msdnaa@e-academy.com.

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I bought the software from Microsoft, but it is damaged.
Baker College does not have any involvement in sales of software. All software purchases are direct from Microsoft. You need to contact Microsoft sales at (613) 526-3005 or elms_msdnaa@e-academy.com.

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I changed my mind and want to cancel my order.
Baker College does not have any involvement in sales of software. All software purchases are direct from Microsoft. You need to contact Microsoft sales at (613) 526-3005 or elms_msdnaa@e-academy.com.

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I changed my mind and want to return the software for a refund.
Baker College does not have any involvement in sales of software. All software purchases are direct from Microsoft. You need to contact Microsoft sales at (613) 526-3005 or elms_msdnaa@e-academy.com.

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I bought software from Microsoft. The original shipment was lost so Microsoft sent a replacement copy. All of a sudden the original shipment showed up. Can I install this software? Can I buy this software? Can I (fill in the blank)?
There are two options. You can mail the duplicate program back to Microsoft at your expense (ground), or you can destroy the media.

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I received a duplicate shipment and it seems like a waste to throw it away. Why can’t I install the duplicate software?
There are two options. You can mail the duplicate program back to Microsoft at your expense (ground), or you can destroy the media.

The Baker College System