Business Office
Online Business Office FAQs
If you are not a 100% online student and attend classes on one of our several campuses across Michigan, please refer to the Business Office section available for on-ground students.
- When will my student loan refund be released?
- If I have student loans and tuition assistance, when will I receive a refund?
- When is my payment due?
- How can I make a payment?
- Are there any installment payment options?
- How can I obtain an invoice for a current quarter, or a previous quarter?
- What is the employer tuition reimbursement program?
- I have employer tuition assistance, how does this work?
- Why am I dropped from a class I did not withdraw from?
- How can I change my address, phone number, or e-mail address information?
- Why can’t I register online?
- Why hasn’t my credit card been charged? I put this information on my registration form and I still received a bill!
- What is the policy for GI Bill payments?
- Can I use future financial aid funds to cover a prior balance?
Q. When will my student loan refund be released?
A. Student loan refunds are transmitted to Higher One upon verification of the following:
- Must be attending at least half time. (6 credit hours undergrad, 4 credit hours graduate)
- Week one attendance must be received from the instructor. Attendance is due at the end of week one and takes 4-5 days to process.
- If you are a new borrower, you must attend 30 days at part-time status before refunds will be released.
- Refunds are transmitted to Higher One every Wednesday.
**You must have an activated Baker One Card in order to receive a student refund. If you have not received a card, please contact the Business Office to have one mailed out to you. A $25 fee is assessed for all new card requests after the initial activation.**
Q. If I have student loans and tuition assistance, when will I receive a refund?
A. Funds are applied to your Baker College account in the order in which they are received. If your student loans are applied to your account prior to receipt of your Tuition Assistance funds, these funds will be used to pay off your balance with the school. Once your balance for a quarter is zero, any remaining funds, including funds from your Tuition Assistance, will be refunded to you through Higher One, so your Baker One card must be activated.
A.. Payment is due on or before the first day of class. A late fee of $30.00 may be assessed to any outstanding balance.
A. Credit or debit card payments can be made on the web by logging into the Solar/Star System. Go to Departments>Business Office and the web payment option is located on the Business Office page. Payments can also be made by personal check, money order, or credit cards via mail at 1116 W. Bristol Rd., Flint, MI 48507. Credit or debit card payments can be phoned into the Business Office at (800) 796-7064. We accept Visa, MasterCard, Discover and Amercian Express. (The four digit verification code on the front of the American Express card must be included for processing. The transaction will be declined without it.)
Q. Are there any installment payment options?
A. You may choose to set up an automatic deduction from your credit card, savings account or checking account through the Facts Management e_Cashier website. Full or partial payment options are available depending on when you sign up for the installments. The e_Cashier link can be found at www.baker.edu. At the top of the page, click on the Baker Online tab. From here, click on "Departments">"Business Office." The e_Cashier link is located under the Contact Information link in the upper left-hand corener of the Business Office page. There is a $25 processing fee for installment agreements.
Q. How can I obtain an invoice for a current quarter, or a previous quarter?
A. Invoices are mailed on or about the 15th of each month. You can also view your account balance information at any time by logging into the Solar/Star System and going to the Business Office link. The Account Inquiry option offers balance information and statements for a specific quarter that can also be viewed, saved or printed.
Q. What is the employer tuition reimbursement program?
A. The employer tuition reimbursement program is a tuition deferment program available to students whose employer pays tuition costs. This program allows the student to defer payment until week six of the following quarter. An employer tuition reimbursement contract must be signed by the student and submitted along with a letter on company letterhead or a copy of the company policy stating the guidelines for tuition payments made by the employer. Any proportion of tuition not paid by the employer must be paid by the student by the first day of each class. A $25 fee is assessed each quarter for this program. It is the student’s responsibility to submit the invoice and grades to your employer. The employer will not be billed directly. Books are not included in the tuition reimbursement program and must be paid in full at the time of the order.
Q. I have employer tuition assistance, how does this work?
A. If your employer issues a voucher, letter of credit or tuition assistance form for tuition, you must turn this documentation in to the Baker College Business Office upon receipt. Please verify that all information regarding start date(s), course name(s) and number(s) is correct. Baker College will invoice your employer using this document, after second session classes begin. Payment is sent directly to Baker College. Any unpaid balance is the responsibility of the student and must be paid in full by the first day of class. It is the student’s responsibility to obtain the voucher. Baker College will not invoice your employer unless you have turned in the voucher.
Q. Why am I dropped from a class I did not withdraw from?
A. You can be dropped from a course for non-attendance or non-payment. Please contact either the Academic office for non-attendance issues, or the Business Office for non-payment issues. Please check your e-mail account regularly. The Business Office will e-mail you regarding non-payment issues.
Q. How can I change my address, phone number, or e-mail address information?
A. All changes regarding address, and e-mail can be made through the SOLAR System (please refer to your Registration Confirmation e-mail for information regarding the SOLAR System). Phone numbers have to be called in to the office. Any changes to your name, driver’s license number, or social security information will require legal documentation. Please contact the Academic Office at (888) 211-8915 or fax (810) 766-2003 regarding these types of changes.
Q. Why can’t I register online?
A. If you have an outstanding balance of any kind with Baker College you will not be allowed to register online until the balance is paid in full. If your account has been sent to collections, or you have a past due balance, you will not be able to register online. If you have ever had a collection account with Baker College you will be required to register by e-mail or fax for all future terms--even if the balance has been paid in full. The Academic Office phone number is (888) 211-8915 and fax is (810) 766-2003.
Q. Why hasn’t my credit card been charged? I put this information on my registration form and I still received a bill!
A. The Business Office sends invoices out on or about the 15th of each month. The credit card information from your registration form is processed on or just before the start date of each session, so you may still receive the first bill. Don’t panic! Just check your account information in the SOLAR/STAR System at the end of the first week of your course. If you don’t see the credit card payment, then please contact the Business Office at (800) 796-7064 or e-mail us at business-ol@baker.edu so we can check into the matter. Only introductory courses COL112, BUS301,MIS501, or BUS609 will be charged automatically per registration forms.
Q. What is the policy for GI Bill payments?
A. If you will be using your GI Bill to pay for your tuition, payment is due by the end of each quarter. If you have not received your VA payment by that date, you are still responsible for paying this balance. Finance charges may be applied after this date.
Financial aid may be available to you, so please apply for this if you think you may have problems paying the balance in the case of a delayed VA payment. All certification for the GI payments go through the Academic Office. If you have not been certified, please call (888) 211-8915.
Q. Can I use future financial aid funds to cover a prior balance?
A. Effective July 1, 2008, Federal Regulation 668.164 (d) (2) has been amended to allow institutions to only pay for prior award year charges up to$200 using future Financial Aid awards. Therefore, Baker College will no loner be able to roll balances forward to be covered by future financial aid an/or loan funds.