Respond quickly to calls for help.

Be a trusted voice in coordinating emergency response.

In emergencies, the first person most people turn to is a 9-1-1 Dispatcher. Trained to gather information quickly and efficiently when people call for help, dispatchers assess the situation and coordinate the appropriate response. They must be able to multitask, problem-solve, and empathize. It’s very demanding work, but offers the personal satisfaction of being able to help people in need.

Discover Your
New Career

FAQ'S

  • How long will it take me to complete the Certificate of 9-1-1 Telecommunications program?

    The program is designed to take 9 months to complete. Of those that completed the program in 2012-2013, 6% finished in 9 months.

Program Availability

Program availability varies by campus. Please contact the Admissions Department on your campus to learn more.

General Requirements

A general education core is required for all Associate and Bachelor degrees. All graduates must meet the general education requirements established by each academic program.

College Success Strategies (COL111A) or College Success Online (COL112) is required for all first-time freshmen and all online students enrolled in a certificate or degree program. This course will inform students of campus services, policies and procedures, and address learning styles and study strategies.

Many of the courses and programs at Baker College are offered in an online delivery format. See Online Programs. Contact your campus Academic / Administrative Office for details about online courses.

Getting Started

There's a lot you can learn about Baker College here on the Web, but talking with an admissions advisor will help you get a better understanding of everything we offer. Contact us to request more information, schedule a visit to the campus nearest you, or get started by applying online.

Request Information
Schedule a Visit
Apply Online

Mary Clark, Baker College Graduate
Watch this testimonial Watch Testimonial

I walked away with knowing I was well prepared to hit the workforce running.

Mary Clark
9-1-1 Telecommunications Certificate from Baker College

9-1-1 TelecommunicationsCertificate

Respond quickly to calls for help.

Be a trusted voice in coordinating emergency response.

In emergencies, the first person most people turn to is a 9-1-1 Dispatcher. Trained to gather information quickly and efficiently when people call for help, dispatchers assess the situation and coordinate the appropriate response. They must be able to multitask, problem-solve, and empathize. It’s very demanding work, but offers the personal satisfaction of being able to help people in need.

Discover Your Future 9-1-1 Telecommunications Career

Career Facts

$36,300

Median salary for Police, Fire, and Ambulance Dispatchers

8%

Estimated employment increase by 2022

$45,820

Median salary for Supervisors of Protective Service Workers

View citations
Overview

The 9-1-1 Telecommunications certificate program prepares you for a career in this high-demand field, and include both the basic and advanced studies required for certification in Michigan. 

Our curriculum emphasizes roles and responsibilities, legal and ethical aspects, interpersonal skills, and the professionalism required of a dispatcher working in a high stress, highly technical team situation. Our class sizes are small, taught by working professional dispatchers. We combine your classroom studies with actual field training and experience, so that you can apply everything you learn in the classroom in the real world, under the guidance of experienced dispatchers. 

As a program graduate, you’ll be fully prepared to succeed in your first position as a 9-1-1 dispatcher, without any additional training. 

Course Information
Requirements46 Hours
Course NumberCourse TitleCredit Hours
CRJ 101
Tap Again to Close
4 Quarter Hours

Introduces the skills, tools, and methods needed for various criminal justice professions. This course explores philosophical underpinnings of crime and punishments among police, corrections, and the courts. Various ethical and duty related issues are also examined. Must complete with a C (73%) or better.

Prerequisite(s):
Student background check.
Introduction to Criminal Justice4
CRJ 111
Tap Again to Close
4 Quarter Hours

Provides content approved by the Michigan State 9-1-1 Committee meeting the requirements for the basic 40 hour dispatcher training program. Topics include telecommunicator roles, public safety overview, professionalism, teamwork, ethics, stress management, call classification, technology, and customer service. Must complete with a C (73%) or better.

Prerequisite(s):
Student background check.
9-1-1 Telecommunications I4
CRJ 112
Tap Again to Close
4 Quarter Hours

Provides content approved by the Michigan State 9-1-1 Committee meeting the requirements for the advanced 40 hour dispatcher training program. Topics include domestic violence, suicide intervention, 9-1-1 liability, stress management, and homeland security issues. Must complete with a C (73%) or better.

Prerequisite(s):
CRJ 111, Student background check.
9-1-1 Telecommunications II4
CRJ 131
Tap Again to Close
4 Quarter Hours

Examines the meaning and function of culture, the impact and meaning of discrimination, minorities, attitude formation, and professional responsiveness for criminal justice professionals. Must complete with a C (73%) or better.

Prerequisite(s):
Student background check.
Client Relations4
ENG 101
Tap Again to Close
4 Quarter Hours

Emphasizes academic writing by reading and thinking critically to strengthen essential communication skills through the use of the writing process. Various assignments focus on summary and response, analysis, and informative writing. Research practices and research writing in APA style are essential to the course.

Prerequisite(s):
ENG 091 or satisfies developmental writing or placement exam, ENG 098B or satisfies developmental reading or placement exam.
Composition I4
ENG 102
Tap Again to Close
4 Quarter Hours

Continues developing students' critical thinking and writing skills through reading and argumentative writing. Emphasizes academic writing to articulate the relationships among language, knowledge, and power. Various assignments focus on position, argument analysis, and argumentative proposal. Research practices and research writing in APA style are essential to the course.

Prerequisite(s):
C or better in ENG 101 or placement exam and approved writing sample.
Composition II4
INF 112
Tap Again to Close
2 Quarter Hours

Introduces students to word processing software and applications. This will include demonstrating the ability to perform basic Windows operations commands and word processing commands, which include creating, saving, printing, formatting, editing, and retrieving documents.

Prerequisite(s):
WPG 098 or high school typing/proficiency.
Word Processing2
INF 161
Tap Again to Close
2 Quarter Hours

Explores timely social, legal, philosophical, ethical, political, constitutional, and economic implications of computing and technology. Coverage of the issues related to a technological society including social networking, privacy topics such as cameras in cell phones, access to our search queries and all sorts of data we put on the Web, social networking, location tracking, high-tech surveillance systems, intellectual property, professional ethics and responsibilities, and crime.

Technology and Society2
MTH 108
Tap Again to Close
4 Quarter Hours

Solves contemporary, real-world problems by mathematical reasoning utilizing concepts from algebra, finance, and statistics. Key topics include personal finance, mathematical models, functions and relations, dimensional analysis, statistical reasoning, and Euclidean geometry. This class focuses on quantitative literacy and the application of the above concepts in a variety of professional disciplines.

Prerequisite(s):
MTH 099E or satisfies developmental pre-algebra or placement exam.
College Mathematics I: Reasoning and Application4
SPK 201
Tap Again to Close
4 Quarter Hours

Develops confidence and skill in many facets of oral communication. Students explore diverse topics and formats, using both organization and research to support themselves during oral presentations.

Oral Communication4
WRI 115
Tap Again to Close
4 Quarter Hours

Addresses professional standards of communication with a focus on 21st century technology. Continues  developing students' critical thinking and writing skills to prepare them to be effective communicators in the workplace. Students evaluate the audience before choosing and applying the appropriate communication medium and style. Required elements include an employment portfolio, a group project/presentation, and an exploration of communication in the student's individual career field.

Prerequisite(s):
ENG 102.
Workplace Communication4
WRK 280
Tap Again to Close
1 Quarter Hours

Provides students with an opportunity to observe 9-1-1 dispatch operations for 30 hours as a way to begin integrating the academic experience into practice.

Prerequisite(s):
ENG 102, CRJ 101, CRJ 111, minimum GPA 2.50, Student background check, Program Director/Dean approval.
Corequisite(s):
CRJ 112, WRK 291B.
9-1-1 Fieldwork1
WRK 291B
Tap Again to Close
1 Quarter Hours

Covers all phases of securing employment in a required seminar. Major topics include resume preparation, interview strategy, job application, job search action planning, personal appearance, and coordination of the graduate's employment search activity with the College Career Services Office. Students in degree programs may complete the seminar requirement any time during their final two quarters. Certificate students should attend in their last quarter.

Prerequisite(s):
Sophomore status.
Professional Career Strategies1
Select 1 Course from the Following
Course NumberCourse TitleCredit Hours
PSY 101
Tap Again to Close
4 Quarter Hours

Provides a foundation for understanding human relations with applications to both personal and professional growth. Focus is on examining the basic dynamics of human relations, how social influences shape thought and behavior, effective ways to develop skills of human relations, and the importance of multicultural competency within human relations.

Human Relations4
PSY 111
Tap Again to Close
4 Quarter Hours

Provides a foundation of knowledge in psychology examining key topics related to understanding human thoughts and behavior. Topics include an exploration of factors that influence thoughts and behavior, psychology as a science, sensation/perception, motivation, emotion, memory, cognition, personality, as well as key figures, research, and theories within psychology. Applying concepts to real-life settings is a focus throughout the course.

General Psychology4

Quarter Hours Required for Graduation: 46

Program Description

This program prepares the graduate for a career as a 9-1-1 Telecommunicator and meets the Michigan State 9-1-1 Committee training standards. The program emphasizes roles and responsibilities, legal and ethical aspects, interpersonal skills and professionalism of a dispatcher working in a high stress, highly technical team situation. Graduates will receive both the basic and advanced courses required for employment in Michigan. A 30-hour fieldwork component is required to help integrate classroom learning into practical field applications.

Accreditation

Baker College is accredited by The Higher Learning Commission, A Commission of the North Central Association of Colleges and Schools, 30 North LaSalle Street, Suite 2400, Chicago, Illinois  60602-2504; (800) 621-7440; Web address: www.ncahlc.org. Baker College is an Academic Quality Improvement Program (AQIP) participant.

Gainful Employment Disclosure

Click here to view more information about this certificate program, including graduation rates, the median debt of students who completed the programs, and other important information.

Program Finder

Start today and discover the program that is right for you.

Upcoming Events

FAQ's

  • How long will it take me to complete the Certificate of 9-1-1 Telecommunications program?

    The program is designed to take 9 months to complete. Of those that completed the program in 2012-2013, 6% finished in 9 months.

Mary Clark, Baker College Graduate
Watch this testimonial Watch Testimonial

I walked away with knowing I was well prepared to hit the workforce running.

Mary Clark