Prepare for a bright road ahead,

With a program that gives you both skills and experience.

Automotive service managers plan, direct, and coordinate the service operations of a dealership or other vehicle service facility. Their responsibilities include leading an efficient team of service technicians, overseeing the facility’s equipment and parts inventory, maintaining proper safety procedures, and ensuring that quality repairs are being carried out to the customer’s satisfaction.

Discover Your
New Career

FAQ'S

  • Is Baker accredited?

    Yes. Baker College is regionally accredited—the highest level of accreditation awarded in the U.S.—by The Higher Learning Commission, A Commission of the North Central Association of Colleges and Schools, 30 North LaSalle Street, Suite 2400, Chicago, Illinois  60602-2504; (800) 621-7440; Web address: www.ncahlc.org. Baker College is an Academic Quality Improvement Program (AQIP) participant.

    Additional Accreditations

    Baker has also earned specialized accreditations for programs and degrees in: 

    • Business Administration
    • Early Childhood Learning
    • Engineering and Technology
    • Health Sciences
    • School of Nursing

    For details about these specialized accreditations, see the individual Programs and Degrees pages. 

  • Does Baker provide any help in my job search?


    As a graduate of Baker College, you are eligible for our Lifetime Employment Services, which include:

    • Job searching techniques
    • Resume and cover letter assistance
    • Job interview questions
    • Job postings
    • Relocation tips

     

  • Is Baker College Online accredited?

    Baker Online is part of Baker College, a private, non-profit, regionally accredited, degree granting, higher educational institution with locations throughout Michigan.

    As an accredited college, Baker College has been granted legal authority by the state of Michigan to operate as a nonprofit educational corporation and is empowered to grant certificates, associate, bachelor, master, and doctoral degrees. It is approved for veterans’ benefits. Baker College is recognized as an institution of higher education by the U.S. Secretary of Education, U.S. Department of Education.

    All Baker Online undergraduate and graduate programs are accredited by the following regional institutional accreditor: The Higher Learning Commission, A Commission of the North Central Association of Colleges and Schools, 30 North LaSalle Street, Suite 2400, Chicago, Illinois 60602-2504; (800) 621-7440; Web address: http://www.hlcommission.org. Baker College is an Academic Quality Improvement Program (AQIP) participant.

    Some Baker Online graduate programs have additional accreditation:

  • How do online classes work?


    After you enroll, and are accepted to your online program, you sign-up, or "register" for your first courses. Like all Baker Online students, you will begin your online experience with a three-week online class designed to orient you to the Baker Online classroom, and review the expectations and requirements of Baker Online students. When you have completed this course successfully, you can move on to additional online courses.

  • How do I apply for a student loan?

    Once you have applied for financial aid, you will receive a Financial Aid Notification package from the Financial Aid office. Your FAFSA serves as the application for the Student Loan. If it is determined that you qualify for student loan funds, the eligibility amounts will be listed on your award notification, and a student Loan Request Form will be included with the award package. The Loan Request Form must be completed and returned to the Financial Aid Office before the loan process can begin.

    If you are a new student and would like to request student loan funds to help cover your educational expenses you will need to:

    • Complete the paper loan request form indicating the amount you would like to borrow.
    • Sign and date the form.
    • Return the form to the Financial Aid office.

    If you are a returning student and would like to request student loan funds to help cover your educational expenses you will need to:

    • Log into the SOLAR system.
    • Select STAR System.
    • Select Financial Aid office.
    • Select Loan Request.
    • Select the appropriate financial aid year and click Continue.
    • Select the type of loan you would like to request and click Continue.
    • Read the Stafford Loan Request Authorization information and click I Agree.
    • Type in the requested dollar amount and click Submit Request.
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Program Availability

Program availability varies by campus. Please contact the Admissions Department on your campus to learn more.

General Requirements

A general education core is required for all Associate and Bachelor degrees. All graduates must meet the general education requirements established by each academic program.

College Success Strategies (COL111A) or College Success Online (COL112) is required for all first-time freshmen and all online students enrolled in a certificate or degree program. This course will inform students of campus services, policies and procedures, and address learning styles and study strategies.

Many of the courses and programs at Baker College are offered in an online delivery format. See Online Programs. Contact your campus Academic / Administrative Office for details about online courses.

Getting Started

There's a lot you can learn about Baker College here on the Web, but talking with an admissions advisor will help you get a better understanding of everything we offer. Contact us to request more information, schedule a visit to the campus nearest you, or get started by applying online.

Request Information
Schedule a Visit
Apply Online

Automotive Services Management Bachelor Degree from Baker College

Service Management - Automotive/DieselBachelor of Service Management

Prepare for a bright road ahead,

With a program that gives you both skills and experience.

Automotive service managers plan, direct, and coordinate the service operations of a dealership or other vehicle service facility. Their responsibilities include leading an efficient team of service technicians, overseeing the facility’s equipment and parts inventory, maintaining proper safety procedures, and ensuring that quality repairs are being carried out to the customer’s satisfaction.

Discover Your Future Automotive Services Management Career

Career Facts

$60,250

Median salary for First-line Supervisors

11%

Estimated employment increase by 2022

$95,440

Median salary for General Managers

View citations
Overview

This program prepares an individual for employment in the auto/diesel service industry with a focus on managerial operations in a customer oriented service environment. Graduates will typically find employment as service managers or parts managers in a service/repair facility.

The Bachelor of Service Management offers two track options:

• HVAC: To learn more about this track option, visit Bachelor of Service Management - HVAC.

• AUTOMOTIVE/DIESEL: This track prepares an individual for employment in the automotive or diesel service industry with a focus on managerial operations in a customer-oriented service environment. Graduates will typically find employment as service managers or parts managers in a dealership or independent repair facility.

Entry into this track requires an Associate Degree in Auto Service, Diesel Service, or Collision Repair, or an approved equivalent of 90 quarter hours from an accredited institution that include specific general education program prerequisites. (Minimum GPA 2.0)

Course Information
Required Courses28 Hours
Course NumberCourse TitleCredit Hours
ENG 101
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4 Quarter Hours

Emphasizes academic writing by reading and thinking critically to strengthen essential communication skills through the use of the writing process. Various assignments focus on summary and response, analysis, and informative writing. Research practices and research writing in APA style are essential to the course.

Prerequisite(s):
ENG 091 or satisfies developmental writing or placement exam, ENG 098B or satisfies developmental reading or placement exam.
Composition I4
ENG 102
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4 Quarter Hours

Continues developing students' critical thinking and writing skills through reading and argumentative writing. Emphasizes academic writing to articulate the relationships among language, knowledge, and power. Various assignments focus on position, argument analysis, and argumentative proposal. Research practices and research writing in APA style are essential to the course.

Prerequisite(s):
C or better in ENG 101 or placement exam and approved writing sample.
Composition II4
INF 113
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2 Quarter Hours

Introduces students to beginning electronic spreadsheet terminology, concepts, and applications. Students will gain the ability to enter/edit, save/retrieve files, format, and print spreadsheets and reports. Students are also introduced to basic formula development.

Prerequisite(s):
WPG 098 or high school typing/proficiency.
Electronic Spreadsheets2
INF 161
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2 Quarter Hours

Explores timely social, legal, philosophical, ethical, political, constitutional, and economic implications of computing and technology. Coverage of the issues related to a technological society including social networking, privacy topics such as cameras in cell phones, access to our search queries and all sorts of data we put on the Web, social networking, location tracking, high-tech surveillance systems, intellectual property, professional ethics and responsibilities, and crime.

Technology and Society2
MTH 111
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4 Quarter Hours

Introduces elements of algebra including real numbers, linear graphing, variable expressions, linear equations, polynomial operations and factoring, systems of equations, quadratic equations, and rational functions.

Prerequisite(s):
MTH 099E or satisfies developmental pre-algebra or placement exam.
Introductory Algebra4
PSY 101
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4 Quarter Hours

Provides a foundation for understanding human relations with applications to both personal and professional growth. Focus is on examining the basic dynamics of human relations, how social influences shape thought and behavior, effective ways to develop skills of human relations, and the importance of multicultural competency within human relations.

Human Relations4
SPK 201
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4 Quarter Hours

Develops confidence and skill in many facets of oral communication. Students explore diverse topics and formats, using both organization and research to support themselves during oral presentations.

Oral Communication4
WRI 115
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4 Quarter Hours

Addresses professional standards of communication with a focus on 21st century technology. Continues  developing students' critical thinking and writing skills to prepare them to be effective communicators in the workplace. Students evaluate the audience before choosing and applying the appropriate communication medium and style. Required elements include an employment portfolio, a group project/presentation, and an exploration of communication in the student's individual career field.

Prerequisite(s):
ENG 102.
Workplace Communication4
Service Management Major44 Hours
Course NumberCourse TitleCredit Hours
ACC 121
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4 Quarter Hours

Introduces students to the concepts of financial accounting, including the completion of the accounting cycle, preparation of the financial statements, and detailed coverage of cash, receivables, inventory, fixed assets and liabilities.

Prerequisite(s):
MTH 091 or satisfies developmental math or placement exam.
Corequisite(s):
INF 113.
Fundamentals of Accounting I4
CIS 313A
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4 Quarter Hours

Explores further the features of spreadsheets. Topics include a more in-depth study of spreadsheet functions, database techniques, graphing, and an introduction to macros.

Prerequisite(s):
INF 113.
Intermediate Spreadsheets4
EN 211
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4 Quarter Hours

Explores and considers the following: How do rules and regulations determine my actions as an entrepreneur, what role do Human Resources play in the success or failure of a small business, and how does my relationship with my employees impact my business.

Prerequisite(s):
MGT 101, MKT 111B.
Human Resources for Entrepreneurs4
EN 221
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4 Quarter Hours

Deals with the all-important aspect of financial management, at the conclusion of the course students will understand and address the following issues as it pertains to their business concept: Cash management, financial aspects of business growth, budget process, sustainable cash flow, importance of ethics in financial relations.

Prerequisite(s):
ACC 122.
Finance for Entrepreneurs4
EN 231
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4 Quarter Hours

Focuses on the idea that no matter how great an idea or concept is, it will fail without good marketing. This course is designed to help address the following: Development of a competitive edge, proposal to successfully market a business, overcome any obstacles in marketing a business, communication of value to the consumer, importance of image and branding; and the processes to provide the fundamental information and knowledge needed to produce a viable marketing plan.

Prerequisite(s):
EN 201, EN 211.
Marketing for Entrepreneurs4
MGT 101
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4 Quarter Hours

Provides a basic understanding of many aspects of business through an overview of the changing business environment, the roles of small businesses, entrepreneurs, and the importance of customer relations, management, and marketing. Financial management, accounting and banking will also be discussed.

Introduction to Business4
MGT 141
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4 Quarter Hours

Provides an understanding of leadership styles, the management process, organizational resources and how to use them, various motivation/behavior theories, conflict management, and implementing and supporting change. Students will compare different leadership styles and apply them in case scenarios, role plays and other group/team activities involving topics such as: change, employee behavior, conflict, ethics, decision-making, and managing resources.

Prerequisite(s):
ENG 101, MGT 101.
Principles of Management4
MGT 212A
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4 Quarter Hours

Explores a variety of human resources management issues. Students are introduced to the tactical and strategic role of the human resource function within an organization. Examines coaching, employee performance measurements, team-based/team development, accountability, employment procedures, and discipline.

Prerequisite(s):
100 Level HOS Courses
Staffing and Performance Management4
MKT 111B
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4 Quarter Hours

Examines the essentials of an introductory course than can be either a survey course or a prerequisite to more advanced marketing studies. Study includes product identification, positioning and pricing strategies, consumer need identification and making the connection between consumer needs and product advertising, basic distribution strategies, and some of the decision-making tools at the disposal of the marketing manager. This course is recommended as a first course for marketing majors.

Principles of Marketing4
SM 411
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4 Quarter Hours

Stresses the critical importance of outstanding customer relations within the service industries. Methods for improving numbers of repeat customers and public image will be examined.

Prerequisite(s):
MGT 114, SM 311 or SM 316.
Customer Relations Management4
WRK 431
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4 Quarter Hours

Provides a senior level, paid/unpaid, work experience (minimum of 120 hours) designed to provide students the opportunity to apply the skills acquired in the service management major.

Prerequisite(s):
ENG 102, minimum GPA 2.00, Senior status. SM 442 or SM 447.
Service Management Work Experience4
General Education Requirements40 Hours
Course NumberCourse TitleCredit Hours
ELECT 131A
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4 Quarter Hours

See General Education Electives List - Global and Cultural Perspectives Electives (Bachelor Degree)

Global and Cultural Perspectives Elective4
ELECT 131B
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4 Quarter Hours

See General Education Electives List - Global and Cultural Perspectives Electives (Bachelor Degree)

Global and Cultural Perspectives Elective4
HUM 401A
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4 Quarter Hours

Examines the philosophical foundations for personal and professional ethics. Students identify and analyze ethical situations in modern society.

Prerequisite(s):
ENG 102.
Philosophy of Ethics4
MTH 112
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4 Quarter Hours

Examines more advanced elements of algebra including rational functions, quadratic equations, radical expressions, complex numbers, exponential functions, and logarithmic functions.

Prerequisite(s):
C or better in MTH 111.
Intermediate Algebra4
PSY 231
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4 Quarter Hours

Explores selection, placement, and evaluation of personnel, work motivation, leadership, worker well-being, group organization, and processes in the workplace.

Prerequisite(s):
PSY 101 or PSY 111.
Organizational Psychology4
SCI 451
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4 Quarter Hours

Explores the relationship between man and the environment. Students examine the balance between natural resources including wildlife, their habitats, and the needs of man in the twenty-first century.

Environmental Science4
SOC 201
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4 Quarter Hours

Examines social organization, culture, and the relationship between society and the individual. The areas studied are social groups, roles and statuses, institutions, social stratification, socialization, social change, and social policy.

Sociology4
SOC 321
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4 Quarter Hours

Examines the social construction of groups based on race, ethnicity and national origin, religion, gender, age, sexual orientation, and able-bodiedness. Sociological (as well as psychological, historical, economic, and anthropological) perspectives are applied to concepts such as prejudice, stereotyping, discrimination, racial and ethnic identity, racial formation, power and privilege, assimilation and pluralism, and tolerance. Emphasis is on increasing knowledge, personal awareness, and sensitivity.

Cultural Diversity4
SPK 211
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4 Quarter Hours

Integrates and applies knowledge gained from the oral communication and human relations classes. Specifically, small group communication in work and social organizations, both verbal and nonverbal, is the primary focus.

Prerequisite(s):
PSY 101 or PSY 111, SPK 201.
Group Dynamics4
WRI 301A
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4 Quarter Hours

Improves the student's ability to write for business and technical purposes. Emphasis is on writing formal reports including research of published technical information and presentation of a formal paper based on the student's major field. In addition, less formal aspects of business and technical communications are studied. Instruction, practice, and development of these skills may be implemented as work products of a Service Learning Project.

Prerequisite(s):
WRI 115.
Report Writing4
Auto/Diesel Service Management Track16 Hours
Course NumberCourse TitleCredit Hours
SM 311
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4 Quarter Hours

Presents the history, and potential future, of the automotive service industry with a global perspective.

Prerequisite(s):
Junior status.
Industry Trends in Auto/Diesel Service4
SM 321
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4 Quarter Hours

Prepares students for further study of the automotive service industry. An overall view of the industry is examined including career opportunities and the roles and responsibilities of the service manager.

Prerequisite(s):
Junior status.
Introduction to Auto/Diesel Service Operations Planning4
SM 441
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4 Quarter Hours

Examines all aspects of an automotive service operation with a focus on teamwork and efficient delivery of outstanding customer service.

Prerequisite(s):
SM 321. SM 421.
Auto/Diesel Service Operations Planning I4
SM 442
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4 Quarter Hours

Continues coverage of service operations expanding on the previous course.

Prerequisite(s):
SM 441.
Auto/Diesel Service Operations Planning II4

Quarter Hours Required for Graduation: 190

Program Description

This program prepares an individual for employment in the auto/diesel or the heating and cooling service industry with a focus on managerial operations in a customer oriented service environment. Graduates will typically find employment as service managers or parts managers in a service/repair facility.

ASSOCIATE DEGREE AUTO SERVICE, DIESEL SERVICE, COLLISION REPAIR, OR HVAC, OR APPROVED EQUIVALENT OF 90 QUARTER HOURS FROM AN ACCREDITED INSTITUTION TO INCLUDE SPECIFIC GENERAL EDUCATION PROGRAM PREREQUISITES. (MINIMUM GPA 2.0)

Accreditation

Baker College is accredited by The Higher Learning Commission, A Commission of the North Central Association of Colleges and Schools, 30 North LaSalle Street, Suite 2400, Chicago, Illinois  60602-2504; (800) 621-7440; Web address: www.ncahlc.org. Baker College is an Academic Quality Improvement Program (AQIP) participant.

Program Finder

Start today and discover the program that is right for you.

Upcoming Events

FAQ's

  • Is Baker accredited?

    Yes. Baker College is regionally accredited—the highest level of accreditation awarded in the U.S.—by The Higher Learning Commission, A Commission of the North Central Association of Colleges and Schools, 30 North LaSalle Street, Suite 2400, Chicago, Illinois  60602-2504; (800) 621-7440; Web address: www.ncahlc.org. Baker College is an Academic Quality Improvement Program (AQIP) participant.

    Additional Accreditations

    Baker has also earned specialized accreditations for programs and degrees in: 

    • Business Administration
    • Early Childhood Learning
    • Engineering and Technology
    • Health Sciences
    • School of Nursing

    For details about these specialized accreditations, see the individual Programs and Degrees pages. 

  • Does Baker provide any help in my job search?


    As a graduate of Baker College, you are eligible for our Lifetime Employment Services, which include:

    • Job searching techniques
    • Resume and cover letter assistance
    • Job interview questions
    • Job postings
    • Relocation tips

     

  • Is Baker College Online accredited?

    Baker Online is part of Baker College, a private, non-profit, regionally accredited, degree granting, higher educational institution with locations throughout Michigan.

    As an accredited college, Baker College has been granted legal authority by the state of Michigan to operate as a nonprofit educational corporation and is empowered to grant certificates, associate, bachelor, master, and doctoral degrees. It is approved for veterans’ benefits. Baker College is recognized as an institution of higher education by the U.S. Secretary of Education, U.S. Department of Education.

    All Baker Online undergraduate and graduate programs are accredited by the following regional institutional accreditor: The Higher Learning Commission, A Commission of the North Central Association of Colleges and Schools, 30 North LaSalle Street, Suite 2400, Chicago, Illinois 60602-2504; (800) 621-7440; Web address: http://www.hlcommission.org. Baker College is an Academic Quality Improvement Program (AQIP) participant.

    Some Baker Online graduate programs have additional accreditation:

  • How do online classes work?


    After you enroll, and are accepted to your online program, you sign-up, or "register" for your first courses. Like all Baker Online students, you will begin your online experience with a three-week online class designed to orient you to the Baker Online classroom, and review the expectations and requirements of Baker Online students. When you have completed this course successfully, you can move on to additional online courses.

  • How do I apply for a student loan?

    Once you have applied for financial aid, you will receive a Financial Aid Notification package from the Financial Aid office. Your FAFSA serves as the application for the Student Loan. If it is determined that you qualify for student loan funds, the eligibility amounts will be listed on your award notification, and a student Loan Request Form will be included with the award package. The Loan Request Form must be completed and returned to the Financial Aid Office before the loan process can begin.

    If you are a new student and would like to request student loan funds to help cover your educational expenses you will need to:

    • Complete the paper loan request form indicating the amount you would like to borrow.
    • Sign and date the form.
    • Return the form to the Financial Aid office.

    If you are a returning student and would like to request student loan funds to help cover your educational expenses you will need to:

    • Log into the SOLAR system.
    • Select STAR System.
    • Select Financial Aid office.
    • Select Loan Request.
    • Select the appropriate financial aid year and click Continue.
    • Select the type of loan you would like to request and click Continue.
    • Read the Stafford Loan Request Authorization information and click I Agree.
    • Type in the requested dollar amount and click Submit Request.
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