Gain skills in management and problem-solving.

Prepare to lead the team.

HVAC Service Managers lead a team of service technicians who install, operate, and maintain heating, ventilation, and air conditioning (HVAC) systems and equipment in residences and buildings. Service managers achieve company goals and objectives and ensure customer satisfaction. Their day-to-day work may include scheduling appointments, dispatching technicians, developing budgets, interviewing employee candidates, and other managerial tasks.

Discover Your
New Career
Discover Your Future HVAC Service Management Career

FAQ'S

  • How long will it take me to complete this Certificate of Heating, Ventilation, Air Conditioning Technology program?

    The program is designed to take 15 months to complete. Of those that completed the program in 2012-2013, *% finished in 15 months.

    *Less than 10 students completed this program in 2012-13. The number who finished within the normal time has been withheld to preserve the confidentiality of the students.

  • What financing options are available to help me pay for this Certificate of Heating, Ventilation, Air Conditioning Technology program?

    Financing for this program may be available through grants, scholarships, loans (federal and private) and institutional financing plans. The median amount of debt for program graduates is shown below:

    • Federal loans: *
    • Private education loans: *
    • Institutional financing plan: *

    * Less than 10 graduates received loans. Median amounts are withheld to preserve the confidentiality of the loan recipients.

  • How much will this Certificate of Heating, Ventilation, Air Conditioning Technology program cost me?

    Tuition and fees: $10,575
    Books and supplies: $2,400
    On-campus room & board: not offered*

    The amounts shown above include costs for the entire program, assuming normal time to completion. Note that this information is subject to change.

    * Housing is only available at the Flint, Muskegon and Owosso campuses. The estimated housing cost for this program is $3,600.

Program Availability

Program availability varies by campus. Please contact the Admissions Department on your campus to learn more.

General Requirements

A general education core is required for all Associate and Bachelor degrees. All graduates must meet the general education requirements established by each academic program.

College Success Strategies (COL111A) or College Success Online (COL112) is required for all first-time freshmen and all online students enrolled in a certificate or degree program. This course will inform students of campus services, policies and procedures, and address learning styles and study strategies.

Many of the courses and programs at Baker College are offered in an online delivery format. See Online Programs. Contact your campus Academic / Administrative Office for details about online courses.

Getting Started

There's a lot you can learn about Baker College here on the Web, but talking with an admissions advisor will help you get a better understanding of everything we offer. Contact us to request more information, schedule a visit to the campus nearest you, or get started by applying online.

Request Information
Schedule a Visit
Apply Online

Joshua Steere, Baker College graduate
Watch this testimonial Watch Testimonial

[Baker] really helps to develop the critical thinking that's necessary in this field.

Joshua Steere
HVAC Service Management Bachelor Degree from Baker College

Service Management - HVACBachelor of Service Management

Gain skills in management and problem-solving.

Prepare to lead the team.

HVAC Service Managers lead a team of service technicians who install, operate, and maintain heating, ventilation, and air conditioning (HVAC) systems and equipment in residences and buildings. Service managers achieve company goals and objectives and ensure customer satisfaction. Their day-to-day work may include scheduling appointments, dispatching technicians, developing budgets, interviewing employee candidates, and other managerial tasks.

Discover Your Future HVAC Service Management Career

Career Facts

$60,250

Median salary for First-line Supervisors of Mechanics, Installers, and Repairers

11%

Estimated employment Increase by 2022

$95,440

Median salary for General and Operations Mngr.

View citations
Overview

This program prepares an individual for employment in the auto/diesel service industry with a focus on managerial operations in a customer oriented service environment. Graduates will typically find employment as service managers or parts managers in a service/repair facility.

The Bacheolor of Service Management offers two track options:

• AUTOMOTIVE/DIESEL: To learn more about this track option, visit Bachelor of Service Management - Automotive/Diesel.

• HVAC: This track prepares an individual for employment in the heating and cooling service industry with a focus on managerial operations in a customer-oriented service environment. Graduates will typically find employment as service managers in an HVAC business.

Entry into this track requires an Associate Degree in HVAC, or an approved equivalent of 90 quarter hours from an accredited institution that include specific general education program prerequisites. (Minimum GPA 2.0)

Course Information

Program Conditional Requirements:
Associate degree in HVAC or approved equivalent of 90 quarter hours from an accredited institution to include spcific general education program prerequisites (minimum GPA 2.0).

Required Courses28 Hours
Course NumberCourse TitleCredit Hours
ENG 101
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4 Quarter Hours

Emphasizes academic writing by reading and thinking critically to strengthen essential communication skills through the use of the writing process. Various assignments focus on summary and response, analysis, and informative writing. Research practices and research writing in APA style are essential to the course.

Prerequisite(s):
ENG 091 or satisfies developmental writing or placement exam, ENG 098B or satisfies developmental reading or placement exam.
Composition I4
ENG 102
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4 Quarter Hours

Continues developing students' critical thinking and writing skills through reading and argumentative writing. Emphasizes academic writing to articulate the relationships among language, knowledge, and power. Various assignments focus on position, argument analysis, and argumentative proposal. Research practices and research writing in APA style are essential to the course.

Prerequisite(s):
C or better in ENG 101 or placement exam and approved writing sample.
Composition II4
INF 113
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2 Quarter Hours

Introduces students to beginning electronic spreadsheet terminology, concepts, and applications. Students will gain the ability to enter/edit, save/retrieve files, format, and print spreadsheets and reports. Students are also introduced to basic formula development.

Prerequisite(s):
WPG 098 or high school typing/proficiency.
Electronic Spreadsheets2
INF 161
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2 Quarter Hours

Explores timely social, legal, philosophical, ethical, political, constitutional, and economic implications of computing and technology. Coverage of the issues related to a technological society including social networking, privacy topics such as cameras in cell phones, access to our search queries and all sorts of data we put on the Web, social networking, location tracking, high-tech surveillance systems, intellectual property, professional ethics and responsibilities, and crime.

Technology and Society2
MTH 111
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4 Quarter Hours

Introduces elements of algebra including real numbers, linear graphing, variable expressions, linear equations, polynomial operations and factoring, systems of equations, quadratic equations, and rational functions.

Prerequisite(s):
MTH 099E or satisfies developmental pre-algebra or placement exam.
Introductory Algebra4
PSY 101
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4 Quarter Hours

Provides a foundation for understanding human relations with applications to both personal and professional growth. Focus is on examining the basic dynamics of human relations, how social influences shape thought and behavior, effective ways to develop skills of human relations, and the importance of multicultural competency within human relations.

Human Relations4
SPK 201
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4 Quarter Hours

Develops confidence and skill in many facets of oral communication. Students explore diverse topics and formats, using both organization and research to support themselves during oral presentations.

Oral Communication4
WRI 115
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4 Quarter Hours

Addresses professional standards of communication with a focus on 21st century technology. Continues  developing students' critical thinking and writing skills to prepare them to be effective communicators in the workplace. Students evaluate the audience before choosing and applying the appropriate communication medium and style. Required elements include an employment portfolio, a group project/presentation, and an exploration of communication in the student's individual career field.

Prerequisite(s):
ENG 102
Workplace Communication4
HVAC Service Management Major44 Hours
Course NumberCourse TitleCredit Hours
ACC 121
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4 Quarter Hours

Introduces students to the concepts of financial accounting, including the completion of the accounting cycle, preparation of the financial statements, and detailed coverage of cash, receivables, inventory, fixed assets and liabilities.

Prerequisite(s):
MTH 091 or satisfies developmental math or placement exam.
Corequisite(s):
INF 113
Fundamentals of Accounting I4
CIS 313A
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4 Quarter Hours

Explores further the features of spreadsheets. Topics include a more in-depth study of spreadsheet functions, database techniques, graphing, and an introduction to macros.

Prerequisite(s):
INF 113
Intermediate Spreadsheets4
EN 211
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4 Quarter Hours

Explores and considers the following: How do rules and regulations determine my actions as an entrepreneur, what role do Human Resources play in the success or failure of a small business, and how does my relationship with my employees impact my business.

Prerequisite(s):
MGT 101, MKT 111B.
Human Resources for Entrepreneurs4
EN 221
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4 Quarter Hours

Deals with the all-important aspect of financial management, at the conclusion of the course students will understand and address the following issues as it pertains to their business concept: Cash management, financial aspects of business growth, budget process, sustainable cash flow, importance of ethics in financial relations.

Prerequisite(s):
ACC 122
Finance for Entrepreneurs4
EN 231
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4 Quarter Hours

Focuses on the idea that no matter how great an idea or concept is, it will fail without good marketing. This course is designed to help address the following: Development of a competitive edge, proposal to successfully market a business, overcome any obstacles in marketing a business, communication of value to the consumer, importance of image and branding; and the processes to provide the fundamental information and knowledge needed to produce a viable marketing plan.

Prerequisite(s):
EN 201, EN 211
Marketing for Entrepreneurs4
MGT 101
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4 Quarter Hours

Provides a basic understanding of many aspects of business through an overview of the changing business environment, the roles of small businesses, entrepreneurs, and the importance of customer relations, management, and marketing. Financial management, accounting and banking will also be discussed.

Introduction to Business4
MGT 141
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4 Quarter Hours

Provides an understanding of leadership styles, the management process, organizational resources and how to use them, various motivation/behavior theories, conflict management, and implementing and supporting change. Students will compare different leadership styles and apply them in case scenarios, role plays and other group/team activities involving topics such as: change, employee behavior, conflict, ethics, decision-making, and managing resources.

Prerequisite(s):
ENG 101
MGT 101.
Principles of Management4
MGT 212A
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4 Quarter Hours

Explores a variety of human resources management issues. Students are introduced to the tactical and strategic role of the human resource function within an organization. Examines coaching, employee performance measurements, team-based/team development, accountability, employment procedures, and discipline.

Prerequisite(s):
100 Level HOS Courses
Staffing and Performance Management4
MKT 111B
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4 Quarter Hours

Examines the essentials of an introductory course than can be either a survey course or a prerequisite to more advanced marketing studies. Study includes product identification, positioning and pricing strategies, consumer need identification and making the connection between consumer needs and product advertising, basic distribution strategies, and some of the decision-making tools at the disposal of the marketing manager. This course is recommended as a first course for marketing majors.

Principles of Marketing4
SM 411
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4 Quarter Hours

Stresses the critical importance of outstanding customer relations within the service industries. Methods for improving numbers of repeat customers and public image will be examined.

Prerequisite(s):
MGT 114, SM 311 or SM 316.
Customer Relations Management4
WRK 431
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4 Quarter Hours

Provides a senior level, paid/unpaid, work experience (minimum of 120 hours) designed to provide students the opportunity to apply the skills acquired in the service management major.

Prerequisite(s):
ENG 102
minimum GPA 2.00, Senior status. SM 442 or SM 447.
Service Management Work Experience4
General Education Requirements40 Hours
Course NumberCourse TitleCredit Hours
ELECT 131A
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4 Quarter Hours

See General Education Electives List - Global and Cultural Perspectives Electives (Bachelor Degree)

Global and Cultural Perspectives Elective4
ELECT 131B
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4 Quarter Hours

See General Education Electives List - Global and Cultural Perspectives Electives (Bachelor Degree)

Global and Cultural Perspectives Elective4
HUM 401A
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4 Quarter Hours

Examines the philosophical foundations for personal and professional ethics. Students identify and analyze ethical situations in modern society.

Prerequisite(s):
ENG 102
Philosophy of Ethics4
MTH 112
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4 Quarter Hours

Examines more advanced elements of algebra including rational functions, quadratic equations, radical expressions, complex numbers, exponential functions, and logarithmic functions.

Prerequisite(s):
C or better in MTH 111.
Intermediate Algebra4
PSY 231
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4 Quarter Hours

Explores selection, placement, and evaluation of personnel, work motivation, leadership, worker well-being, group organization, and processes in the workplace.

Prerequisite(s):
PSY 101 or PSY 111.
Organizational Psychology4
SCI 451
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4 Quarter Hours

Explores the relationship between man and the environment. Students examine the balance between natural resources including wildlife, their habitats, and the needs of man in the twenty-first century.

Environmental Science4
SOC 201
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4 Quarter Hours

Examines social organization, culture, and the relationship between society and the individual. The areas studied are social groups, roles and statuses, institutions, social stratification, socialization, social change, and social policy.

Sociology4
SOC 321
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4 Quarter Hours

Examines the social construction of groups based on race, ethnicity and national origin, religion, gender, age, sexual orientation, and able-bodiedness. Sociological (as well as psychological, historical, economic, and anthropological) perspectives are applied to concepts such as prejudice, stereotyping, discrimination, racial and ethnic identity, racial formation, power and privilege, assimilation and pluralism, and tolerance. Emphasis is on increasing knowledge, personal awareness, and sensitivity.

Cultural Diversity4
SPK 211
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4 Quarter Hours

Integrates and applies knowledge gained from the oral communication and human relations classes. Specifically, small group communication in work and social organizations, both verbal and nonverbal, is the primary focus.

Prerequisite(s):
PSY 101 or PSY 111, SPK 201.
Group Dynamics4
WRI 301A
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4 Quarter Hours

Improves the student's ability to write for business and technical purposes. Emphasis is on writing formal reports including research of published technical information and presentation of a formal paper based on the student's major field. In addition, less formal aspects of business and technical communications are studied. Instruction, practice, and development of these skills may be implemented as work products of a Service Learning Project.

Prerequisite(s):
WRI 115
Report Writing4
HVAC Service Management Track16 Hours
Course NumberCourse TitleCredit Hours
SM 316
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4 Quarter Hours

Presents the history, and potential future, of the heating and cooling service industry with a global and environmental perspective.

Prerequisite(s):
Junior status.
Industry Trends in HVAC Service4
SM 326
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4 Quarter Hours

Prepares students for further study of the HVAC service industry. An overall view of the industry is examined including career opportunities and the roles and responsibilities of the service manager.

Prerequisite(s):
Junior status.
Introduction to HVAC Service Operations Planning4
SM 446
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4 Quarter Hours

Examines all aspects of a heating and cooling service operation with a focus on teamwork and efficient delivery of outstanding customer service.

Prerequisite(s):
SM 326. SM 421.
HVAC Service Operations Planning I4
SM 447
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4 Quarter Hours

Continues coverage of service operations expanding on the previous course.

Prerequisite(s):
SM 446
HVAC Service Operations Planning II4

Quarter Hours Required for Graduation: 190

Program Description

This program prepares an individual for employment in the auto/diesel or the heating and cooling service industry with a focus on managerial operations in a customer oriented service environment. Graduates will typically find employment as service managers or parts managers in a service/repair facility.

ASSOCIATE DEGREE AUTO SERVICE, DIESEL SERVICE, COLLISION REPAIR, OR HVAC, OR APPROVED EQUIVALENT OF 90 QUARTER HOURS FROM AN ACCREDITED INSTITUTION TO INCLUDE SPECIFIC GENERAL EDUCATION PROGRAM PREREQUISITES. (MINIMUM GPA 2.0)

Accreditation

Accredited by The Higher Learning Commission / 230 South LaSalle St., Suite 7-500, Chicago, IL 60604-1411 / 800-621-7440 / www.ncahlc.org

Baker College is an Academic Quality Improvement Program (AQIP) participant.

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FAQ's

  • How long will it take me to complete this Certificate of Heating, Ventilation, Air Conditioning Technology program?

    The program is designed to take 15 months to complete. Of those that completed the program in 2012-2013, *% finished in 15 months.

    *Less than 10 students completed this program in 2012-13. The number who finished within the normal time has been withheld to preserve the confidentiality of the students.

  • What financing options are available to help me pay for this Certificate of Heating, Ventilation, Air Conditioning Technology program?

    Financing for this program may be available through grants, scholarships, loans (federal and private) and institutional financing plans. The median amount of debt for program graduates is shown below:

    • Federal loans: *
    • Private education loans: *
    • Institutional financing plan: *

    * Less than 10 graduates received loans. Median amounts are withheld to preserve the confidentiality of the loan recipients.

  • How much will this Certificate of Heating, Ventilation, Air Conditioning Technology program cost me?

    Tuition and fees: $10,575
    Books and supplies: $2,400
    On-campus room & board: not offered*

    The amounts shown above include costs for the entire program, assuming normal time to completion. Note that this information is subject to change.

    * Housing is only available at the Flint, Muskegon and Owosso campuses. The estimated housing cost for this program is $3,600.

Joshua Steere, Baker College graduate
Watch this testimonial Watch Testimonial

[Baker] really helps to develop the critical thinking that's necessary in this field.

Joshua Steere