Prepare for the IT career that continues to grow.

Follow a clear pathway to success.

When people need to learn about their computer software or equipment or have a problem with it, they turn to information technology support specialists. It’s the IT specialist’s job to train users and help them configure software applications, to maintain information, and to act as the communications link between the organization’s network administrators and other employees and customers.

Discover Your
New Career

FAQ'S

  • Is Baker accredited?

    Yes. Baker College is regionally accredited—the highest level of accreditation awarded in the U.S.—by The Higher Learning Commission, A Commission of the North Central Association of Colleges and Schools, 30 North LaSalle Street, Suite 2400, Chicago, Illinois  60602-2504; (800) 621-7440; Web address: www.ncahlc.org. Baker College is an Academic Quality Improvement Program (AQIP) participant.

    Additional Accreditations

    Baker has also earned specialized accreditations for programs and degrees in: 

    • Business Administration
    • Early Childhood Learning
    • Engineering and Technology
    • Health Sciences
    • School of Nursing

    For details about these specialized accreditations, see the individual Programs and Degrees pages. 

  • Does Baker provide any help in my job search?


    As a graduate of Baker College, you are eligible for our Lifetime Employment Services, which include:

    • Job searching techniques
    • Resume and cover letter assistance
    • Job interview questions
    • Job postings
    • Relocation tips

     

  • Is Baker College Online accredited?

    Baker Online is part of Baker College, a private, non-profit, regionally accredited, degree granting, higher educational institution with locations throughout Michigan.

    As an accredited college, Baker College has been granted legal authority by the state of Michigan to operate as a nonprofit educational corporation and is empowered to grant certificates, associate, bachelor, master, and doctoral degrees. It is approved for veterans’ benefits. Baker College is recognized as an institution of higher education by the U.S. Secretary of Education, U.S. Department of Education.

    All Baker Online undergraduate and graduate programs are accredited by the following regional institutional accreditor: The Higher Learning Commission, A Commission of the North Central Association of Colleges and Schools, 30 North LaSalle Street, Suite 2400, Chicago, Illinois 60602-2504; (800) 621-7440; Web address: http://www.hlcommission.org. Baker College is an Academic Quality Improvement Program (AQIP) participant.

    Some Baker Online graduate programs have additional accreditation:

  • How do online classes work?


    After you enroll, and are accepted to your online program, you sign-up, or "register" for your first courses. Like all Baker Online students, you will begin your online experience with a three-week online class designed to orient you to the Baker Online classroom, and review the expectations and requirements of Baker Online students. When you have completed this course successfully, you can move on to additional online courses.

  • How do I apply for a student loan?

    Once you have applied for financial aid, you will receive a Financial Aid Notification package from the Financial Aid office. Your FAFSA serves as the application for the Student Loan. If it is determined that you qualify for student loan funds, the eligibility amounts will be listed on your award notification, and a student Loan Request Form will be included with the award package. The Loan Request Form must be completed and returned to the Financial Aid Office before the loan process can begin.

    If you are a new student and would like to request student loan funds to help cover your educational expenses you will need to:

    • Complete the paper loan request form indicating the amount you would like to borrow.
    • Sign and date the form.
    • Return the form to the Financial Aid office.

    If you are a returning student and would like to request student loan funds to help cover your educational expenses you will need to:

    • Log into the SOLAR system.
    • Select STAR System.
    • Select Financial Aid office.
    • Select Loan Request.
    • Select the appropriate financial aid year and click Continue.
    • Select the type of loan you would like to request and click Continue.
    • Read the Stafford Loan Request Authorization information and click I Agree.
    • Type in the requested dollar amount and click Submit Request.
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Program Availability

Program availability varies by campus. Please contact the Admissions Department on your campus to learn more.

General Requirements

A general education core is required for all Associate and Bachelor degrees. All graduates must meet the general education requirements established by each academic program.

College Success Strategies (COL111A) or College Success Online (COL112) is required for all first-time freshmen and all online students enrolled in a certificate or degree program. This course will inform students of campus services, policies and procedures, and address learning styles and study strategies.

Many of the courses and programs at Baker College are offered in an online delivery format. See Online Programs. Contact your campus Academic / Administrative Office for details about online courses.

Getting Started

There's a lot you can learn about Baker College here on the Web, but talking with an admissions advisor will help you get a better understanding of everything we offer. Contact us to request more information, schedule a visit to the campus nearest you, or get started by applying online.

Request Information
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Testimonial Image - Larry Ramos
Testimonial quote

Having employed a few [Baker Graduates], they take what they learn and apply it. They're hard working.

Larry Ramos
Multimedia Foundry
Information Technology Support Specialist Associate Degree from Baker College

Information Technology: IT Support SpecialistAssociate of Applied Science

Prepare for the IT career that continues to grow.

Follow a clear pathway to success.

When people need to learn about their computer software or equipment or have a problem with it, they turn to information technology support specialists. It’s the IT specialist’s job to train users and help them configure software applications, to maintain information, and to act as the communications link between the organization’s network administrators and other employees and customers.

Discover Your Future Information Technology Support Career

Career Facts

$48,900

Median salary for Computer Support Specialists

17%

Estimated employment increase by 2022

$72,560

Median salary for Network and Computer Systems Administrators

View citations
Overview

Baker's Information Technology program with the IT Support Specialist major teaches you the skills and techniques you need to effectively provide computer technology support and train users in the use of hardware and applications.

Baker’s class sizes are small, and taught by professionals in the industry, giving you plenty of one-on-one attention. You study common business software and information processes, including word processing, spreadsheets, database operating systems, network connectivity, and more. Through hands-on training, you learn how to install, configure, troubleshoot, and support applications.

As a graduate, you’ll be proficient in IT support and service, and have internship experience that increases your marketability.

Course Information
Information Technology Requirements31 Hours
Course NumberCourse TitleCredit Hours
CIS 106B
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4 Quarter Hours

Provides an introduction to computer operating systems and maintenance concepts. Students will study the Microsoft Windows family of operating systems and will receive a brief introduction to Linux. This course will assist students in their preparation for the CompTIA A+ Essentials Exam.

Prerequisite(s):
WPG 098 or high school typing/proficiency, ENG 098B or satisfies developmental reading or placement exam, INF 111 or INF 121 or NET 101.
Computer Operating Systems and Maintenance I4
CIS 114
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2 Quarter Hours

Introduces students to the underlying principles of information and database structure in electronic database management systems. Students will be introduced to types of information, table structure, features of a relational database, basic concepts of database design and normalization, and basic overviews of the roles of database administrators and professionals. Students will also be introduced to introductory SQL commands using a command line and existing databases.

Database Fundamentals2
ITS 211
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4 Quarter Hours

Provides students with a strong foundation in network security concepts, along with analysis and design of these systems. It is a preparatory course in network security methodologies and helps prepare students for the CompTIA Network+ certification examination.

Prerequisite(s):
NET 102.
Introduction to Network Security4
LUX 205
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4 Quarter Hours

Provides an introduction to Linux/Unix, its history, characteristics, and system basics from a user's perspective. The following concepts are introduced: basic file structures; navigational tools; file manipulation tools; file permissions and access; 'vi' editor basics; remote terminal emulation; mail; shell fundamentals; quoting and special characters; filename generation; input/output redirection; pipelines; multitasking and input arguments. Students will demonstrate the ability to use Linux/Unix commands at the command-line level.

Prerequisite(s):
WPG 098 or high school typing/proficiency. INF 111 or INF 131 or INF 121 or INF 161 or NET 101.
Introduction to Linux/Unix4
MNP 201
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4 Quarter Hours

Addresses the initial implementation and configuration of core services including Active Directory Domain Services (AD DS), networking services, and Microsoft Hyper-V Server 2012 configuration. This Microsoft Official Academic Course helps to prepare the student for the Microsoft Certification examination, 70-410: Installing and Configuring Windows Server 2012.

Prerequisite(s):
MNP 171A or MNP 181.
Microsoft Windows Server Administration I4
NET 101
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4 Quarter Hours

Introduces students to the field of computing. Topics include occupations within the field, terminology, basic computer and networking concepts and database concepts.

Prerequisite(s):
INF 091 or basic computer skills.
Networking Essentials I4
NET 102
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4 Quarter Hours

Focuses on the basic issues related to data communications and networking technologies. Topics include the OSI model, network topologies, protocols, and the fundamentals of internetworking. TCP/IP addressing is also covered.

Prerequisite(s):
INF 111 and INF 112, or INF 111 and INF 114A, or INF 121 and INF 114A, or NET 101.
Corequisite(s):
CIS 106B.
Networking Essentials II4
WRK 291B
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1 Quarter Hours

Covers all phases of securing employment in a required seminar. Major topics include resume preparation, interview strategy, job application, job search action planning, personal appearance, and coordination of the graduate's employment search activity with the College Career Services Office. Students in degree programs may complete the seminar requirement any time during their final two quarters. Certificate students should attend in their last quarter.

Prerequisite(s):
Sophomore status.
Professional Career Strategies1
WRKTC 201
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4 Quarter Hours

Provides a 120-hour minimum learning experience in an appropriate work environment structured to allow students to develop skills and gain training in their major field.

Prerequisite(s):
ENG 102 (Associate Degrees), ENG 101 (Certificates), minimum GPA 2.00.
Work Experience4
Select 1 Course from the Following8 Hours
Course NumberCourse TitleCredit Hours
CSC 121A
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4 Quarter Hours

Introduces the architecture, structure, functions, components, and models of the Internet and other computer networks. The principles and structure of IP addressing and the fundamentals of Ethernet concepts, media, and operations are introduced. Students build simple LANs, perform basic configurations for routers and switches, and implement IP addressing schemes.

Prerequisite(s):
NET 102.
Network Fundamentals4
NET 222
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4 Quarter Hours

Provides an introduction to the concepts of routers, the OSI reference model, IP addressing, subnetting, data link and network addresses, and concepts of data encapsulation. Includes hands-on exercises.

Prerequisite(s):
NET 102.
Introduction to Routers and Routing4
Select 1 Course from the Following8 Hours
Course NumberCourse TitleCredit Hours
MNP 171A
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4 Quarter Hours

Provides students with the skills and knowledge necessary to install, deploy, and upgrade to Microsoft Windows 7, including ensuring hardware and software compatibility. Additionally, this course covers the skills necessary to configure pre-installation and post-installation system settings, Windows security features, network connectivity applications included with Windows 7, and mobile computing. Students will also learn to maintain systems, including monitoring for and resolving performance and reliability issues. This course will also cover basic Windows PowerShell syntax. This Microsoft Official Academic Course helps to prepare the student for the Microsoft Certified Technology Specialist examination, 70-680: Windows 7, Configuring.

Prerequisite(s):
NET 102.
Windows 7 Configuration4
MNP 181
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4 Quarter Hours

Provides students with the skills and knowledge necessary to install, deploy, and upgrade to Microsoft Windows 8, including ensuring hardware and software compatibility. Additionally, this course covers the skills necessary to configure pre-installation and post-installation system settings, Windows security features, network connectivity applications included with Windows 8, and mobile computing. Students will also learn to maintain systems, including monitoring for and resolving performance and reliability issues. This course will also cover basic Windows PowerShell syntax. This Microsoft Official Academic Course helps to prepare the student for the Microsoft Certification examination, 70-687: Configuring Windows 8.

Prerequisite(s):
NET 102.
Windows 8 Configuration4
General Education Requirements20 Hours
Course NumberCourse TitleCredit Hours
ENG 101
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4 Quarter Hours

Emphasizes academic writing by reading and thinking critically to strengthen essential communication skills through the use of the writing process. Various assignments focus on summary and response, analysis, and informative writing. Research practices and research writing in APA style are essential to the course.

Prerequisite(s):
ENG 091 or satisfies developmental writing or placement exam, ENG 098B or satisfies developmental reading or placement exam.
Composition I4
ENG 102
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4 Quarter Hours

Continues developing students' critical thinking and writing skills through reading and argumentative writing. Emphasizes academic writing to articulate the relationships among language, knowledge, and power. Various assignments focus on position, argument analysis, and argumentative proposal. Research practices and research writing in APA style are essential to the course.

Prerequisite(s):
C or better in ENG 101 or placement exam and approved writing sample.
Composition II4
MTH 111
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4 Quarter Hours

Introduces elements of algebra including real numbers, linear graphing, variable expressions, linear equations, polynomial operations and factoring, systems of equations, quadratic equations, and rational functions.

Prerequisite(s):
MTH 099E or satisfies developmental pre-algebra or placement exam.
Introductory Algebra4
SPK 201
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4 Quarter Hours

Develops confidence and skill in many facets of oral communication. Students explore diverse topics and formats, using both organization and research to support themselves during oral presentations.

Oral Communication4
WRI 115
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4 Quarter Hours

Addresses professional standards of communication with a focus on 21st century technology. Continues  developing students' critical thinking and writing skills to prepare them to be effective communicators in the workplace. Students evaluate the audience before choosing and applying the appropriate communication medium and style. Required elements include an employment portfolio, a group project/presentation, and an exploration of communication in the student's individual career field.

Prerequisite(s):
ENG 102.
Workplace Communication4
Select 1 Course from the Following8 Hours
Course NumberCourse TitleCredit Hours
PSY 101
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4 Quarter Hours

Provides a foundation for understanding human relations with applications to both personal and professional growth. Focus is on examining the basic dynamics of human relations, how social influences shape thought and behavior, effective ways to develop skills of human relations, and the importance of multicultural competency within human relations.

Human Relations4
PSY 111
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4 Quarter Hours

Provides a foundation of knowledge in psychology examining key topics related to understanding human thoughts and behavior. Topics include an exploration of factors that influence thoughts and behavior, psychology as a science, sensation/perception, motivation, emotion, memory, cognition, personality, as well as key figures, research, and theories within psychology. Applying concepts to real-life settings is a focus throughout the course.

General Psychology4
IT Support Specialist Major38 Hours
Course NumberCourse TitleCredit Hours
CIS 107B
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4 Quarter Hours

Provides a continuation of the study of computer operating systems and maintenance concepts with a focus on practical application and troubleshooting. This course will assist students in their preparation for the CompTIA A+ Practical Application exam.

Prerequisite(s):
CIS 106B.
Computer Operating Systems and Maintenance II4
CIS 211
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4 Quarter Hours

Examines the elements of establishing superior information technology service and support. Focus is on interdepartmental cooperation. Customer contact skills including listening, courtesy, conflict management, problem solving, decision making, ethics, follow-up, communications, and user training are covered to enhance the image of the business with internal and external customers.

Prerequisite(s):
CSS 211, MNP 201.
Information Technology Customer Service and Support4
CIS 302A
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4 Quarter Hours

Provides an intermediate level of study of personal and/or business database applications including relational database structure and theory, the structure and maintenance of tables, queries, forms, and reports, and an introduction to macros and switchboards.

Prerequisite(s):
INF 114A or NET 101.
Intermediate Database Management4
CIS 310
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4 Quarter Hours

Introduces object-oriented programming design using Visual BASIC.NET for Windows. Students will learn the tools and methods used to analyze real-life problems and develop programs that address those problems. BASIC language has been a long-standing standard for learning programming. Visual BASIC.NET builds on this tradition plus introduces students to the powerful tools of object-oriented programming that have fast become a standard in most Windows programming languages.

Prerequisite(s):
CS 111.
Visual BASIC4
CIS 313A
Tap Again to Close
4 Quarter Hours

Explores further the features of spreadsheets. Topics include a more in-depth study of spreadsheet functions, database techniques, graphing, and an introduction to macros.

Prerequisite(s):
INF 113.
Intermediate Spreadsheets4
CIS 314
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4 Quarter Hours

Focuses on application development in a Windows environment. This course covers advanced uses of database and spreadsheet packages, sharing of data between programs, and macros development to solve problems. Students also use presentation software, learned in the course, to present their solutions to case-study problems.

Prerequisite(s):
CIS 302A, CIS 313A, INF 112.
Advanced Software Solutions4
CIS 331
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4 Quarter Hours

Expands on the concepts learned in the introductory course in database creation by introducing students to higher levels of database development and computer science concepts. Students learn SQL in order to study the manipulation of a relational database. This course also includes a survey of database platforms.

Prerequisite(s):
CIS 114 or CS 101 or INF 114A or NET 101.
Database Management Using SQL4
CS 111
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4 Quarter Hours

Introduces students to programming concepts such as logic and flow charting as well as some basic programming techniques.

Prerequisite(s):
Any INF course or CS 101 or EGR 111 or NET 101, MTH 099E or satisfies developmental pre-algebra or placement exam.
Corequisite(s):
MTH 108 or MTH 111.
Introduction to Programming4
INF 112
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2 Quarter Hours

Introduces students to word processing software and applications. This will include demonstrating the ability to perform basic Windows operations commands and word processing commands, which include creating, saving, printing, formatting, editing, and retrieving documents.

Prerequisite(s):
WPG 098 or high school typing/proficiency.
Word Processing2
INF 113
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2 Quarter Hours

Introduces students to beginning electronic spreadsheet terminology, concepts, and applications. Students will gain the ability to enter/edit, save/retrieve files, format, and print spreadsheets and reports. Students are also introduced to basic formula development.

Prerequisite(s):
WPG 098 or high school typing/proficiency.
Electronic Spreadsheets2
INF 114A
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2 Quarter Hours

Introduces beginning database terminology, concepts, and applications using a file management software program. Students will demonstrate an understanding of data hierarchy; the ability to design simple files, edit file content, print file content, and simple reports; and the ability to search and sort files and use pre-existing formulas.

Prerequisite(s):
WPG 098 or high school typing/proficiency.
Introduction to Database Applications2

Quarter Hours Required for Graduation: 101

Program Description

Information Technology professionals install, configure, secure, and support an organization’s
computing systems including:

  • PCs and other devices
  • Local Area Networks (LANs) 
  • Wide Area Networks (WANs)
  • Internet systems

They monitor business and company networks. IT professionals also perform necessary repairs
and maintenance to support network availability for all system users.

The Baker College Information Technology Associate Degree program provides a solid foundation for students to pursue this growing occupation while allowing the flexibility to choose an area of concentration. Foundational courses align with industry certifications including:

  • CompTIA A+
  • Network+
  • Security+

The Information Technology Associate of Applied Science offers six major options to choose from:

IT SUPPORT SPECIALIST:
This major focuses on the segment of the IT market that provides service and support for software applications configuration, training of users, maintenance of information, and communication processes between a company’s back-end network administrators and middle to front-line employees and customers.

Learn more about other Information Technology major options here:
Information Technology: Computer Networking Technology - Cisco
Information Technology: Computer Networking Technology - Microsoft
Information Technology: Cyber Security
Information Technology: Linux/Unix Systems Technology
Information Technology: VMware Certified Professional

Accreditation

Accredited by The Higher Learning Commission / 230 South LaSalle St., Suite 7-500, Chicago, IL 60604-1411 / 800-621-7440 / www.ncahlc.org

Baker College is an Academic Quality Improvement Program (AQIP) participant.

Program Finder

Start today and discover the program that is right for you.

Upcoming Events

FAQ's

  • Is Baker accredited?

    Yes. Baker College is regionally accredited—the highest level of accreditation awarded in the U.S.—by The Higher Learning Commission, A Commission of the North Central Association of Colleges and Schools, 30 North LaSalle Street, Suite 2400, Chicago, Illinois  60602-2504; (800) 621-7440; Web address: www.ncahlc.org. Baker College is an Academic Quality Improvement Program (AQIP) participant.

    Additional Accreditations

    Baker has also earned specialized accreditations for programs and degrees in: 

    • Business Administration
    • Early Childhood Learning
    • Engineering and Technology
    • Health Sciences
    • School of Nursing

    For details about these specialized accreditations, see the individual Programs and Degrees pages. 

  • Does Baker provide any help in my job search?


    As a graduate of Baker College, you are eligible for our Lifetime Employment Services, which include:

    • Job searching techniques
    • Resume and cover letter assistance
    • Job interview questions
    • Job postings
    • Relocation tips

     

  • Is Baker College Online accredited?

    Baker Online is part of Baker College, a private, non-profit, regionally accredited, degree granting, higher educational institution with locations throughout Michigan.

    As an accredited college, Baker College has been granted legal authority by the state of Michigan to operate as a nonprofit educational corporation and is empowered to grant certificates, associate, bachelor, master, and doctoral degrees. It is approved for veterans’ benefits. Baker College is recognized as an institution of higher education by the U.S. Secretary of Education, U.S. Department of Education.

    All Baker Online undergraduate and graduate programs are accredited by the following regional institutional accreditor: The Higher Learning Commission, A Commission of the North Central Association of Colleges and Schools, 30 North LaSalle Street, Suite 2400, Chicago, Illinois 60602-2504; (800) 621-7440; Web address: http://www.hlcommission.org. Baker College is an Academic Quality Improvement Program (AQIP) participant.

    Some Baker Online graduate programs have additional accreditation:

  • How do online classes work?


    After you enroll, and are accepted to your online program, you sign-up, or "register" for your first courses. Like all Baker Online students, you will begin your online experience with a three-week online class designed to orient you to the Baker Online classroom, and review the expectations and requirements of Baker Online students. When you have completed this course successfully, you can move on to additional online courses.

  • How do I apply for a student loan?

    Once you have applied for financial aid, you will receive a Financial Aid Notification package from the Financial Aid office. Your FAFSA serves as the application for the Student Loan. If it is determined that you qualify for student loan funds, the eligibility amounts will be listed on your award notification, and a student Loan Request Form will be included with the award package. The Loan Request Form must be completed and returned to the Financial Aid Office before the loan process can begin.

    If you are a new student and would like to request student loan funds to help cover your educational expenses you will need to:

    • Complete the paper loan request form indicating the amount you would like to borrow.
    • Sign and date the form.
    • Return the form to the Financial Aid office.

    If you are a returning student and would like to request student loan funds to help cover your educational expenses you will need to:

    • Log into the SOLAR system.
    • Select STAR System.
    • Select Financial Aid office.
    • Select Loan Request.
    • Select the appropriate financial aid year and click Continue.
    • Select the type of loan you would like to request and click Continue.
    • Read the Stafford Loan Request Authorization information and click I Agree.
    • Type in the requested dollar amount and click Submit Request.
  • Load More FAQ'S
Testimonial Image - Larry Ramos
Testimonial quote

Having employed a few [Baker Graduates], they take what they learn and apply it. They're hard working.

Larry Ramos
Multimedia Foundry