The 911 Telecommunications certificate program prepares you for a career as a 911 Dispatcher and meets the Michigan State 911 Committee training standards. The program emphasizes roles and responsibilities, legal and ethical aspects, interpersonal skills, and professionalism of a dispatcher working in a high stress, highly technical team situation. Graduates will receive both the basic and advanced courses required for certification in Michigan. A 30-hour fieldwork component is required to help integrate classroom learning into practical field applications.
For more information about our certificate programs, including graduation rates, the median debt of students who completed the programs, and other important information, please visit www.Baker.edu/gainfulemployment.
- The average hourly rate is $17.00 per hour — about $35,340 annually.
- As the baby boomer population ages, demand for emergency services and 911 dispatchers will increase.
- Emergency services function 24 hours a day, so working hours may be irregular.
- As dispatching equipment becomes more complex, computer skills will be increasingly important to succeed in this career.
- Skills include an excellent memory, being able to speak clearly and concisely, to listen and write simultaneously, transcribe accurately, and being able to maintain focus in stressful situations.