Programs

The 911 Telecommunications certificate program prepares you for a career as a 911 Dispatcher and meets the Michigan State 911 Committee training standards. The program emphasizes roles and responsibilities, legal and ethical aspects, interpersonal skills, and professionalism of a dispatcher working in a high stress, highly technical team situation. Graduates will receive both the basic and advanced courses required for certification in Michigan. A 30-hour fieldwork component is required to help integrate classroom learning into practical field applications.