IT tools for learning.

Helping you prepare for a great career.

The Baker Information Technology Department is committed to a broad range of initiatives that will keep our students, faculty, and staff at the leading edge of technology in higher education. Each year, we invest significant resources to ensure that our faculty, staff, and students have the latest software and hardware to work with.

Baker College campuses have more than 7,000 computer workstations—available seven days a week in classrooms, learning centers, dedicated computer labs, and staff and faculty offices—all connected through our Wide Area Network.

FAQ'S

  • How do I configure my Baker e-mail on my mobile device?

    To configure your Baker e-mail on your mobile device, visit the Google Online Learning Center.

    • On the left column, under Mobile Setup, select iPhone/iPad.
    • Follow the steps as directed.
  • How do I use Google services on the Baker College Web site?

    Visit the Google Online Learning Center for information and videos that explain how to use Google e-mail, calendar, contacts, and Drive.

  • Do Baker College libraries have Microsoft Office installed on their computers?

    All Baker College campus libraries have computers that are equipped with Microsoft Office.

  • I can’t log into the library with my library card number.

    You may want to try a different Internet browser; Chrome and Firefox are not currently compatible with our system. You also can try contacting the help desk at (800)-645-8350 or (810)-766-4060.

Baker College Information Technology

Information Technology

IT tools for learning.

Helping you prepare for a great career.

The Baker Information Technology Department is committed to a broad range of initiatives that will keep our students, faculty, and staff at the leading edge of technology in higher education. Each year, we invest significant resources to ensure that our faculty, staff, and students have the latest software and hardware to work with.

Baker College campuses have more than 7,000 computer workstations—available seven days a week in classrooms, learning centers, dedicated computer labs, and staff and faculty offices—all connected through our Wide Area Network.

Support

Information Technology Support Center

The Baker College ITSC is here to help you make successful connections to our technical resources. We are here to help by phone, e-mail, or through our self-service portal, found at help.baker.edu. This service will allow students, faculty, and staff to search through self help articles, submit service requests (help/support tickets), view previously submitted help requests, as well as keep you informed of any outages or issues that may affect your access to the Baker College resources you need most.

itsc@baker.edu
Phone: (810) 766-4060
Toll-free: (800) 645-8350
Fax: (810) 766-4279

Support Hours
Monday - Friday:  7:00 a.m. to 10:45 p.m.
Saturday:  8:00 a.m. to 3:00 p.m.
*All times are Eastern time zone

Frequently Asked Questions

We’ve assembled a list of common FAQ’s to help provide self-service guidance.

How do I access my Baker College email account?
Verify that user name that’s entered in your full Baker e-mail address or username@baker.edu. Also, if your password was recently changed it might take several minutes for your password to sync with Google, however, you can continue to use your old password until the sync is finalized.

How can I send a copy of my official transcripts to another organization?
To access your transcripts, log into the SOLAR System, select the Star System and select the Academic Office. Once there they click on the transcripts link.

How can I find my User ID?
Your user Id can be found in the SOLAR System under your contact information.

How can I verify that I successfully submitted my assignment in Blackboard?
Successful assignment submissions can be found under “My Grades” within Blackboard (To view “My Grades” first selecting 'Student Tools' and then select “My Grades”). If your assignment was successfully submitted a yellow explanation point will be displayed next to the assignment.

How do I obtain the password of the day for my non-Baker guest?
In order to obtain the password of the day, a faculty or staff member will need to contact the ITSC to obtain the login credentials and the password of the day.

Acceptable Use Policy

Baker College has adopted this Acceptable Use Policy to protect the College and its employees, students, and partners from any inappropriate, illegal, or damaging actions by individuals, either knowingly or unknowingly. 

Internet/Intranet/Extranet-related systems including, but not limited to, computer equipment, software, operating systems, computer files, storage media, network accounts, electronic mail, instant messaging, web browsing, and file transfers or downloads are the property of Baker College. 

The purpose of this policy is to outline the appropriate and acceptable use of computer equipment and data at Baker College.  

This policy applies to all students at Baker College when using the College’s computing or telephone networks or services. 

Download the Baker College Student Computer Acceptable Use Policy (102 KB)

Accounts & Connectivity

Accounts

Students, Faculty and Staff
Students, faculty and staff are provided with user accounts and passwords, which are needed to access various Baker College resources.   Instructions are provided below but if you need any assistance, please contact the ITSC at itsc@baker.edu or at (810) 766-4060 or (800) 645-8350.

NOTE:  In order to obtain an account a Baker College ID Card will need to be obtained. 

How to obtain a Username and Password
In order to obtain an account or user name and password, go to the SOLAR system:

  1. Click SOLAR System at the top of any page of the Baker College Web site to access the SOLAR System Login Screen.  
  2. Click the "Need a Password" link shown in bold, red letters.
  3. On the "Need A Password" Screen, enter your social security number in the space provided.
    Note: If you do not have a social security number, you must call the ITSC at (800) 645-8350 to activate your account.
  4. Click the "Continue" button to proceed to the next "Need A Password" Screen.
  5. Enter your UIN from your Baker access ID card.  
  6. Enter your 14-digit library number from your Baker access card.  
  7. Click "Continue" to proceed to the next screen.  
  8. Read the User Agreement Statement. You must agree to this statement to continue.  Click the "Agree" button to proceed to the "Assign Password" Screen.

How to Change Your Password
Passwords can be reset through the SOLAR system:

  1. Click SOLAR System at the top of any page of the Baker College Web site to access the SOLAR System Login Screen.
  2. Enter your Baker User ID OR your UIN OR your SSN in the appropriate field inside the area labeled Step One. You will only need to enter one of these fields, all three are not required to log in. Note: Your Baker User ID and UIN can be found on your schedule and your UIN can also be found on your Baker access card.
  3. Enter your password inside the area labeled Step Two.
  4. Click the "Sign On" button to access the main page of the SOLAR System.
  5. Click the "Change Password" link located in the top left corner of the screen.
  6. In the "Enter A Password" field of the Change Password Screen, type a password of your own choosing, within the following guidelines:
    • The password cannot be more than 8 characters
    • The password must include at least one number
    • The password cannot start with a number
    • The password must contain at least 2 letters  

Connectivity

Wireless
Wireless is provided at all of the campus and can be accessed using valid user account information.  The “Baker” wireless system requires that devices be 802.11x compliant. 

Wired
Wired access is provide in offices and classrooms for faculty and staff usage.  Students have free access to various workstations in common areas at all of the campuses.

Guest Accounts
Guest accounts are provided but must be approved or requested by a Baker College employee by contact the ITSC at itsc@baker.edu or at (810) 766-4060 or (800) 645-8350

Printing

The Baker College Print System is architected to allow students to use Baker College resources to print and scan documents.

Students are given a $50.00 printing credit each quarter, which corresponds to 500 black and white single-sided pages. (Students may also print in color, but this will reduce the number of pages provided.)

  • Duplex (two-sided) print jobs count as two print pages.
  • Printing balances do NOT transfer from quarter-to-quarter. New balances are loaded each quarter.
  • If a student exceeds the $50.00 of free printing at any time during the quarter, students will not be able to print without purchasing additional printing credit.  
  • Students can purchase additional prints from designated location(s) while on campus.
  • Student-purchased prints are non-refundable and non-transferable.
  • The quarterly allotment of prints cannot be redeemed for cash.

Frequently Asked Questions

How does it work?
Student ID cards will be required when using MFD's. Students will be required to swipe their ID card in order to retrieve images, using the scan functionality or when sending a fax.

Will I need my Baker College ID card to print to an MFD? Does it provide secure printing?
MFD devices provide secured printing. Instead of a print job going directly to the printer output tray, it is stored on a secure print server. It can then be released only by the ID holder, eliminating the mistake of others picking up parts of someone else's print job. Users will also be able to delete jobs sent to the MFD in error, reversing print cost. Also, your print job will stay in the E-Queue for 48 hours or until you go to any MFD, swipe your ID card, and release your print.

Will I need my student ID when printing to a classroom device?
No, ID cards will not be required in classrooms so printing in the classrooms remains the same as before. Any print outs from classroom PCs will continue to send your documents directly to the printer's output tray and all printing will decrease your account balance.

How do I increase my print quota?
Anyone who exhausts their allotted quota during the quarter will need to go to the Print Cashier Station and request additional printing credits. Print quotas can be increased free of charge for the remainder of the 2013-14 academic calendar year in the learning centers, libraries or ARC.

When does my print quota start over?
Unlike student paid account balances, established quotas are reset one week prior to the start of every new quarter and do not carry over to the next quarter.

Do work-studies or RA's have the same quota as other students?
Yes. Supervisors can request additional allotted funds for designated work-studies and RA's doing departmental printing. Supervisors will either contact the staff at a Print Cashier Station or complete a ticket through help.baker.edu.

Where can I see my printing account and balance?
There are two ways to see your account balance. Equitrac Account Monitor (EAM) software is installed on all Baker College Computers in the learning centers, libraries and ARC.

I printed, but nothing happened.
The print job may be waiting for you to swipe and release it from the MFD. Don't click the “Print” several times. This will only use up more of your print quota and will not solve the original problem.

My printer says “Access is Denied?”
If you recently changed your password, you will need to reboot your PC.

When I swipe my card the MFD states "Get Account Info Failed. Cannot Log In".
It's possible that there's an issue with the ID card, please enter you PIN on the MFD login screen. There is up to a three hour time period for the new data to filter through system. If you need to print immediately, you can type the information, Personal Identification Number (PIN), into the device located on the back of your student ID.

The PIN is the ISO + UIN + VER all strung together minus any spaces or dashes. The PIN for the card illustrated below is 6034129991234502.

What if the image generated from the device is defective?
We understand that printers jam, toners fail or prints random pages. If this happens, save the print out and bring it to the attention of your instructor or a staff member who will record your incident and request a credit on your behalf. Errors must be recorded and turned in when they occur and you must include the defective print job or no credit will be given.

When I try to print the Equitrac Messenger 'exceed...' message is displayed.
You exceeded printing your page limit of 50 pages per print job, decrease the size of your print job and retry. Students cannot print over 49 pages (per print job) in the classroom. You'll need to decrease the number pages in order to print.

Where do I get help with the printer I have selected?
The printer name located on the yellow label is the name used to identify printers. Use this printer name when selecting a printer or when reporting a problem you may encounter and when calling for assistance from staff or the ITSC at 800.645.8350.

Where can I go to get a new ID card?
If you have lost your Baker College ID card, visit your campus library or Campus Safety office to obtain a new ID card. There will be a $5 replacement fee for lost or user damaged cards. However, there is no replace fee if your ID card no longer works but you will need to provide your old in order to receive a free replacement.

Resources

Software Resources

These resources are provided to support academic requirements can be found at the websites links provided, below. 

MSDNAA
Students currently enrolled in these courses, or faculty members currently teaching these courses, are eligible for the MSDNAA® software program.

Resources found here specifically apply to faculty and students who qualify for Microsoft downloads because of course or program affiliation. This resource is not available to all Baker College students, faculty and staff. Anyone who qualifies for this program is notified via e-mail to their preferred e-mail account listed with the college.

VMware
Students currently enrolled in these courses, or faculty members currently teaching these courses, are eligible for the VMware Academy® software program.

Resources found here specifically apply to faculty and students who qualify for VMware downloads because of course or program enrollment/affiliation. This resource is not available to all Baker College students, faculty and staff. Anyone who qualifies for this program is notified via e-mail to their preferred e-mail account listed with the college.

Purchase Programs

Baker College partners with Apple, CDW, Dell, and Kaspersky to provide discounts to students, staff, and faculty on certain computer and computer related products. Terms and conditions of these programs are available from the retailer and arrangements for orders, delivery, and other issues are between the retailer and the purchaser of their product, services, hardware or software.

Apple
Apple Discount Program - Purchase Apple hardware and software at an educational discount.

Dell 
Dell Discount Program - Purchase Dell hardware and software at an educational discount.

Kaspersky
Kaspersky Anti-Virus - Purchase anti-virus software at a discounted rate.

CDW
CDW Discount Program - Purchase hardware and software from one of our vendors at a discount.

Program Finder

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Upcoming Events

FAQ's

  • How do I configure my Baker e-mail on my mobile device?

    To configure your Baker e-mail on your mobile device, visit the Google Online Learning Center.

    • On the left column, under Mobile Setup, select iPhone/iPad.
    • Follow the steps as directed.
  • How do I use Google services on the Baker College Web site?

    Visit the Google Online Learning Center for information and videos that explain how to use Google e-mail, calendar, contacts, and Drive.

  • Do Baker College libraries have Microsoft Office installed on their computers?

    All Baker College campus libraries have computers that are equipped with Microsoft Office.

  • I can’t log into the library with my library card number.

    You may want to try a different Internet browser; Chrome and Firefox are not currently compatible with our system. You also can try contacting the help desk at (800)-645-8350 or (810)-766-4060.