The Baker College Print System is architected to allow students to use Baker College resources to print and scan documents.
Students are given a $50 printing credit each quarter, which corresponds to 500 black and white pages. The $50 credit is provided at no cost to students. (Students may also print in color, but this will reduce the number of pages provided.)
- Duplex (two-sided) print jobs count as two print pages.
- Printing balances do NOT transfer from quarter-to-quarter. New balances are loaded each quarter.
- If a student exceeds the $50 of free printing at any time during the quarter, students will not be able to print without purchasing additional printing credit.
- Students can purchase additional prints from designated location(s) while on campus.
- Student-purchased prints are non-refundable and non-transferable.
- The quarterly allotment of prints cannot be redeemed for cash.
Frequently Asked Questions
How does it work?
Student ID cards will be required when using MFD's. Students will be required to swipe their ID card in order to retrieve images, using the scan functionality or when sending a fax.
Will I need my Baker College ID card to print to an MFD? Does it provide secure printing?
MFD devices provide secured printing. Instead of a print job going directly to the printer output tray, it is stored on a secure print server. It can then be released only by the ID holder, eliminating the mistake of others picking up parts of someone else's print job. Users will also be able to delete jobs sent to the MFD in error, reversing print cost. Also, your print job will stay in the E-Queue for 48 hours or until you go to any MFD, swipe your ID card, and release your print.
Will I need my student ID when printing to a classroom device?
No, ID cards will not be required in classrooms so printing in the classrooms remains the same as before. Any print outs from classroom PCs will continue to send your documents directly to the printer's output tray and all printing will decrease your account balance.
How do I increase my print quota?
Anyone who exhausts their allotted quota during the quarter will need to go to the Print Cashier Station located on campus and make a payment to their student print account. The only form of payment accepted is cash. The minimum payment accepted is $1, the maximum payment is $10.
When does my print quota start over?
Unlike student paid account balances which carry forward to the next quarter, established quotas are reset one week prior to the start of every new quarter and do not carry over to the next quarter.
Do work-studies or RA's have the same quota as other students?
Yes. Supervisors can request additional allotted funds for designated work-studies and RA's doing departmental printing. Supervisors must complete a ticket through help.baker.edu and request an increase in a work-studies quota for departmental printing needs.
Where can I see my print account activity and balance?
Students can see their account balance with Equitrac Account Monitor (EAM) software installed on all Baker College Computers in the learning centers, libraries and ARC’s. If students have questions or concerns about printing activity in their printing accounts, they can view approximately the last 30 days of print and payment activity with the Student Account Statement report. Contact the ITSC, LLC or ARC staff for assistance with this report.
I printed, but nothing happened.
Make sure the printer has paper, it is turned on and it is in the “Ready” state. If there are any error messages displayed, contact the ITSC or the IT department on your campus. The print job may be waiting for you to swipe and release it from the MFD. Don't click the “Print” several times. This will only use up more of your print quota and will not solve the original problem.
My printer says “Access is Denied?”
If you recently changed your password, you will need to reboot your PC.
When I swipe my card the MFD states "Get Account Info Failed. Cannot Log In".
IF you change your password or get a new student ID card if may take up to three hours for the printer to sync the new PIN with the server. If you need to print immediately, you can type the previous Personal Identification Number (PIN), into the device, The PIN is located on the back of your student ID.
The PIN is the ISO + UIN + VER all strung together minus any spaces or dashes. The PIN for the card is illustrated below is 6034129991234502.
What if the printed page from the device is defective?
We understand that printers jam, toners fail or prints random pages. If this happens, save the print out and bring it to the attention of the LLC/ARC staff and a credit will be issued for the number of defective pages. Errors must be recorded and turned in when they occur and you must include the defective print job or no credit will be given.
When I try to print, the Equitrac Messenger 'exceed...' message is displayed.
You exceeded printing your page limit of 50 pages per print job, decrease the size of your print job and retry. Students cannot print over 49 pages (per print job) in the classroom. You'll need to decrease the number pages in order to print.
Where do I get help with the printer I have selected?
The printer name located on the yellow label is the name used to identify printers. Use this printer name when selecting a printer or when reporting a problem you may encounter and when calling for assistance from staff or the ITSC at 800.645.8350.
Where can I go to get a new Student ID card?
If you have lost your Baker College ID card, visit your campus library or Campus Safety office to obtain a replacement. There will be a fee for lost or user damaged ID cards. Replacement fees are $5 for standard ID cards and $10 for combination Prox-ID cards. However, there is no replacement fee if your ID card is defective or for name changes. You will need to provide your old Student ID card in order to receive a free replacement.