baker.eduUndergraduate StudiesGraduate StudiesBaker Online

IT tools for learning.

Helping you prepare for a great career.

The Baker Information Technology Department is committed to a broad range of initiatives that will keep our students, faculty, and staff at the leading edge of technology in higher education. Each year, we invest significant resources to ensure that our faculty, staff, and students have the latest software and hardware to work with.

Baker College campuses have more than 7,000 computer workstations—available seven days a week in classrooms, learning centers, dedicated computer labs, and staff and faculty offices—all connected through our Wide Area Network.

Frequently Asked Questions
  • What is the high school GPA requirement to enroll into Baker?
    Baker College has a “right-to-try” admission policy. That means all students who have earned a high school diploma or its equivalent, such as a General Educational Development  (GED) certificate, are accepted at Baker. Find out more by reading our Undergraduate Admissions Requirements or by talking with an admissions advisor.
  • Can I take classes without a high school diploma or GED?
    If you haven't earned a diploma or a GED certificate, you may be able to take classes at Baker College. We will ask you to take placement tests to ensure you have the foundation of knowledge you need to successully complete college-level studies. Please contact the Admissions Office to learn more about our placement testing and admissions policy. Note: This does not apply to online students; for Baker Online, a diploma or GED certificate is required.
  • How do I apply for Financial Aid?
    Complete the Free Application for Federal Student Aid (FAFSA) using the school code for the Baker College Campus that you plan to attend. Remember, you must apply for financial aid every year. New applications are available after January 1st each year. Always complete your FAFSA as early as possible. To help speed the application process, we encourage you to have your taxes completed prior to applying. The Federal government’s FAFSA website allows you and/or your parent or guardian to link to the IRS website to retrieve tax information. Note: Students and parents of dependent students are required to apply for a Personal Identification Number (PIN) in order to sign the FAFSA application electronically. Please visit www.pin.ed.gov for more information.
  • How do I apply for a student loan?
    Once you have applied for financial aid, you will receive a Financial Aid Notification package from the Financial Aid office. Your FAFSA serves as the application for the Student Loan. If it is determined that you qualify for student loan funds, the eligibility amounts will be listed on your award notification, and a student Loan Request Form will be included with the award package. The Loan Request Form must be completed and returned to the Financial Aid Office before the loan process can begin. If you are a new student and would like to request student loan funds to help cover your educational expenses you will need to:
    • Complete the paper loan request form indicating the amount you would like to borrow.
    • Sign and date the form.
    • Return the form to the Financial Aid office.
    If you are a returning student and would like to request student loan funds to help cover your educational expenses you will need to:
    • Log into the SOLAR system.
    • Select STAR System.
    • Select Financial Aid office.
    • Select Loan Request.
    • Select the appropriate financial aid year and click Continue.
    • Select the type of loan you would like to request and click Continue.
    • Read the Stafford Loan Request Authorization information and click I Agree.
    • Type in the requested dollar amount and click Submit Request.
  • How do online classes work?

    After you enroll, and are accepted to your online program, you sign-up, or "register" for your first courses. Like all Baker Online students, you will begin your online experience with a three-week online class designed to orient you to the Baker Online classroom, and review the expectations and requirements of Baker Online students. When you have completed this course successfully, you can move on to additional online courses.
  • Is Baker College Online accredited?
    Baker Online is part of Baker College, a private, non-profit, accredited, degree granting, higher educational institution with locations throughout Michigan. As an accredited college, Baker College has been granted legal authority by the state of Michigan to operate as a nonprofit educational corporation and is empowered to grant certificates, associate, bachelor, master, and doctoral degrees. It is approved for veterans’ benefits. Baker College is recognized as an institution of higher education by the U.S. Secretary of Education, U.S. Department of Education. All Baker Online undergraduate and graduate programs are accredited by The Higher Learning Commission / 230 South LaSalle St., Suite 7-500, Chicago, IL 60604-1411 / 800-621-7440 / www.ncahlc.org Baker College is an Academic Quality Improvement Program (AQIP) participant. Some Baker Online graduate programs have additional accreditation:
  • Does Baker provide any help in my job search?

    As a graduate of Baker College, you are eligible for our Lifetime Employment Services, which include:
    • Job searching techniques
    • Resume and cover letter assistance
    • Job interview questions
    • Job postings
    • Relocation tips
  • Is Baker accredited?
    Yes. Baker College is accredited by The Higher Learning Commission / 230 South LaSalle St., Suite 7-500, Chicago, IL 60604-1411 / 800-621-7440 / www.ncahlc.org. Baker College is an Academic Quality Improvement Program (AQIP) participant.

    Additional Accreditations

    Baker has also earned specialized accreditations for programs and degrees in:
    • Business Administration
    • Engineering and Technology
    • Health Sciences
    • Human Services
    • School of Education
    • School of Nursing
    For details about these specialized accreditations, see the individual Programs and Degrees pages.
  • How can I send a copy of my official transcripts to another organization?
    To access your transcripts, log into the SOLAR System, select the Star System and select the Academic Office. Once there, click on the transcripts link.
Watch this testimonial Watch Testimonial

Baker was the best choice, because I got the training that I needed.

Juan Carlos Lozano

Information Technology

IT tools for learning.

Helping you prepare for a great career.

The Baker Information Technology Department is committed to a broad range of initiatives that will keep our students, faculty, and staff at the leading edge of technology in higher education. Each year, we invest significant resources to ensure that our faculty, staff, and students have the latest software and hardware to work with.

Baker College campuses have more than 7,000 computer workstations—available seven days a week in classrooms, learning centers, dedicated computer labs, and staff and faculty offices—all connected through our Wide Area Network.

Support

Support

Information Technology Solution Center

The Baker College ITSC is here to help you make successful connections to our technical resources. We are available by phone, e-mail, or through our self-service portal, found at help.baker.edu.

The portal allows students, faculty, and staff to search through self help articles, submit service requests (help/support tickets), view previously submitted help requests, as well as keep you informed of any outages or issues that may affect your access to the Baker College resources you need most.

itsc@baker.edu
Phone: (810) 766-4060
Toll-free: (800) 645-8350
Fax: (810) 766-4279
Portal: help.baker.edu

My Help (BakerApps)

Follow us on Facebook.

Normal Office Hours

Monday & Wednesday: 7:00 a.m. – 8:00 p.m. ET
Tuesday & Thursday: 7:00 a.m. – 9:30 p.m. ET
Friday: 7:00 a.m. – 6:00 p.m. ET
Saturday: 8:00 a.m. – 12:00 p.m. ET
Sunday: Closed

Acceptable Use Policy

Acceptable Use Policy

Baker College has adopted this Acceptable Use Policy to protect the College and its employees, students, and partners from any inappropriate, illegal, or damaging actions by individuals, either knowingly or unknowingly.

Internet/Intranet/Extranet-related systems including, but not limited to, computer equipment, software, operating systems, computer files, storage media, network accounts, electronic mail, instant messaging, web browsing, and file transfers or downloads are the property of Baker College.

The purpose of this policy is to outline the appropriate and acceptable use of computer equipment and data at Baker College.

This policy applies to all students at Baker College when using the College’s computing or telephone networks or services.

Download the Baker College Student Computer Acceptable Use Policy (102 KB)

Accounts & Connectivity

Accounts & Connectivity

Accounts

Students, Faculty and Staff
Students, faculty and staff are provided with user accounts and passwords, which are needed to access various Baker College resources.   Instructions are provided below but if you need any assistance, please contact the ITSC at itsc@baker.edu or at (810) 766-4060 or (800) 645-8350.

NOTE:  In order to obtain an account a Baker College ID Card will need to be obtained.

How to obtain a Username and Password and Change Your Password
In order to obtain an account, activate or reset your password go to the Password Reset instruction page.

Connectivity

Wireless
Wireless is provided at all of the campus and can be accessed using valid user account information.  The “Baker” wireless system requires that devices be 802.11x compliant.

Wired
Wired access is provide in offices and classrooms for faculty and staff usage.  Students have free access to various workstations in common areas at all of the campuses.

Guest Accounts
Guest accounts are provided but must be approved or requested by a Baker College employee by contact the ITSC at itsc@baker.edu or at (810) 766-4060 or (800) 645-8350

Printing

Printing

The Baker College Print System is architected to allow students to use Baker College resources to print and scan documents.

Students are given a $50 printing credit each quarter, which corresponds to 500 black and white pages. The $50 credit is provided at no cost to students. (Students may also print in color, but this will reduce the number of pages provided.)

  • Duplex (two-sided) print jobs count as two print pages.
  • Printing balances do NOT transfer from quarter-to-quarter. New balances are loaded each quarter.
  • If a student exceeds the $50 of free printing at any time during the quarter, students will not be able to print without purchasing additional printing credit.
  • Students can purchase additional prints from designated location(s) while on campus.
  • Student-purchased prints are non-refundable and non-transferable.
  • The quarterly allotment of prints cannot be redeemed for cash.

Frequently Asked Questions

How does it work?
Student ID cards will be required when using MFD’s. Students will be required to swipe their ID card in order to retrieve images, using the scan functionality or when sending a fax.

Will I need my Baker College ID card to print to an MFD? Does it provide secure printing?
MFD devices provide secured printing. Instead of a print job going directly to the printer output tray, it is stored on a secure print server. It can then be released only by the ID holder, eliminating the mistake of others picking up parts of someone else’s print job. Users will also be able to delete jobs sent to the MFD in error, reversing print cost. Also, your print job will stay in the E-Queue for 48 hours or until you go to any MFD, swipe your ID card, and release your print.

Will I need my student ID when printing to a classroom device?
No, ID cards will not be required in classrooms so printing in the classrooms remains the same as before. Any print outs from classroom PCs will continue to send your documents directly to the printer’s output tray and all printing will decrease your account balance.

How do I increase my print quota?
Anyone who exhausts their allotted quota during the quarter will need to go to the Print Cashier Station located on campus and make a payment to their student print account. The only form of payment accepted is cash. The minimum payment accepted is $1, the maximum payment is $10.

When does my print quota start over?
Unlike student paid account balances which carry forward to the next quarter, established quotas are reset one week prior to the start of every new quarter and do not carry over to the next quarter.

Do work-studies or RA’s have the same quota as other students?
Yes. Supervisors can request additional allotted funds for designated work-studies and RA’s doing departmental printing. Supervisors must complete a ticket through help.baker.edu and request an increase in a work-studies quota for departmental printing needs.

Where can I see my print account activity and balance?
Students can see their account balance with Equitrac Account Monitor (EAM) software installed on all Baker College Computers in the learning centers, libraries and ARC’s.  If students have questions or concerns about printing activity in their printing accounts, they can view approximately the last 30 days of print and payment activity with the Student Account Statement report. Contact the ITSC, LLC or ARC staff for assistance with this report.

I printed, but nothing happened.
Make sure the printer has paper, it is turned on and it is in the “Ready” state.  If there are any error messages displayed, contact the ITSC or the IT department on your campus.  The print job may be waiting for you to swipe and release it from the MFD. Don’t click the “Print” several times. This will only use up more of your print quota and will not solve the original problem.

My printer says “Access is Denied?”
If you recently changed your password, you will need to reboot your PC.

When I swipe my card the MFD states “Get Account Info Failed. Cannot Log In”.
IF you change your password or get a new student ID card if may take up to three hours for the printer to sync the new PIN with the server.  If you need to print immediately, you can type the previous Personal Identification Number (PIN), into the device, The PIN is located on the back of your student ID.

The PIN is the ISO + UIN + VER all strung together minus any spaces or dashes. The PIN for the card is illustrated below is 6034129991234502.


What if the printed page from the device is defective?
We understand that printers jam, toners fail or prints random pages. If this happens, save the print out and bring it to the attention of the LLC/ARC staff and a credit will be issued for the number of defective pages. Errors must be recorded and turned in when they occur and you must include the defective print job or no credit will be given.

When I try to print, the Equitrac Messenger ‘exceed…’ message is displayed.
You exceeded printing your page limit of 50 pages per print job, decrease the size of your print job and retry. Students cannot print over 49 pages (per print job) in the classroom. You’ll need to decrease the number pages in order to print.

Where do I get help with the printer I have selected?
The printer name located on the yellow label is the name used to identify printers. Use this printer name when selecting a printer or when reporting a problem you may encounter and when calling for assistance from staff or the ITSC at 800.645.8350.

Where can I go to get a new Student ID card?
If you have lost your Baker College ID card, visit your campus library or Campus Safety office to obtain a replacement. There will be a fee for lost or user damaged ID cards. Replacement fees are $5 for standard ID cards and $10 for combination Prox-ID cards.  However, there is no replacement fee if your ID card is defective or for name changes. You will need to provide your old Student ID card in order to receive a free replacement.

Resources

Resources

Software Resources

These resources are provided to support academic requirements can be found at the websites links provided, below.

MSDNAA
Students currently enrolled in these courses, or faculty members currently teaching these courses, are eligible for the MSDNAA® software program.

Resources found here specifically apply to faculty and students who qualify for Microsoft downloads because of course or program affiliation. This resource is not available to all Baker College students, faculty and staff. Anyone who qualifies for this program is notified via e-mail to their preferred e-mail account listed with the college.

VMware
Students currently enrolled in these courses, or faculty members currently teaching these courses, are eligible for the VMware Academy® software program.

Resources found here specifically apply to faculty and students who qualify for VMware downloads because of course or program enrollment/affiliation. This resource is not available to all Baker College students, faculty and staff. Anyone who qualifies for this program is notified via e-mail to their preferred e-mail account listed with the college.

Purchase Programs

Baker College partners with Apple, CDW, Dell, and Kaspersky to provide discounts to students, staff, and faculty on certain computer and computer related products. Terms and conditions of these programs are available from the retailer and arrangements for orders, delivery, and other issues are between the retailer and the purchaser of their product, services, hardware or software.

Apple
Apple Discount Program – Purchase Apple hardware and software at an educational discount.

Dell
Dell Discount Program – Purchase Dell hardware and software at an educational discount.

Kaspersky
Kaspersky Anti-Virus – Purchase anti-virus software at a discounted rate.

CDW
CDW Discount Program – Purchase hardware and software from one of our vendors at a discount.

Mission & Vision

Mission & Vision

Baker College actively manages its information technology portfolio to deliver superb customer service and employs technology to support a robust teaching and learning environment. To that end the College will:

  • Be recognized by students, faculty, and staff for excellence in service and as a partner that provides solutions.
  • Deliver secure, highly available, reliable, and innovative information technology resources.
  • Proactively manage its information technology infrastructure, architecture, applications, development, and investment priorities to support growth and environmental change.
  • Capitalize on information technology opportunities to improve efficiency and optimize cost-benefit strategies.
  • Provide technical expertise and guidance in both academic and administrative environments.
  • Deliver business intelligence tools to enhance data-driven decisions.
  • Provide professional development opportunities within the information technology division to empower and support our employees in delivering excellence in service and solutions.
  • Leverage an information technology governance structure that effectively links business and information technology strategies.

FAQ's

  • What is the high school GPA requirement to enroll into Baker?
    Baker College has a “right-to-try” admission policy. That means all students who have earned a high school diploma or its equivalent, such as a General Educational Development  (GED) certificate, are accepted at Baker. Find out more by reading our Undergraduate Admissions Requirements or by talking with an admissions advisor.
  • Can I take classes without a high school diploma or GED?
    If you haven't earned a diploma or a GED certificate, you may be able to take classes at Baker College. We will ask you to take placement tests to ensure you have the foundation of knowledge you need to successully complete college-level studies. Please contact the Admissions Office to learn more about our placement testing and admissions policy. Note: This does not apply to online students; for Baker Online, a diploma or GED certificate is required.
  • How do I apply for Financial Aid?
    Complete the Free Application for Federal Student Aid (FAFSA) using the school code for the Baker College Campus that you plan to attend. Remember, you must apply for financial aid every year. New applications are available after January 1st each year. Always complete your FAFSA as early as possible. To help speed the application process, we encourage you to have your taxes completed prior to applying. The Federal government’s FAFSA website allows you and/or your parent or guardian to link to the IRS website to retrieve tax information. Note: Students and parents of dependent students are required to apply for a Personal Identification Number (PIN) in order to sign the FAFSA application electronically. Please visit www.pin.ed.gov for more information.
  • How do I apply for a student loan?
    Once you have applied for financial aid, you will receive a Financial Aid Notification package from the Financial Aid office. Your FAFSA serves as the application for the Student Loan. If it is determined that you qualify for student loan funds, the eligibility amounts will be listed on your award notification, and a student Loan Request Form will be included with the award package. The Loan Request Form must be completed and returned to the Financial Aid Office before the loan process can begin. If you are a new student and would like to request student loan funds to help cover your educational expenses you will need to:
    • Complete the paper loan request form indicating the amount you would like to borrow.
    • Sign and date the form.
    • Return the form to the Financial Aid office.
    If you are a returning student and would like to request student loan funds to help cover your educational expenses you will need to:
    • Log into the SOLAR system.
    • Select STAR System.
    • Select Financial Aid office.
    • Select Loan Request.
    • Select the appropriate financial aid year and click Continue.
    • Select the type of loan you would like to request and click Continue.
    • Read the Stafford Loan Request Authorization information and click I Agree.
    • Type in the requested dollar amount and click Submit Request.
  • How do online classes work?

    After you enroll, and are accepted to your online program, you sign-up, or "register" for your first courses. Like all Baker Online students, you will begin your online experience with a three-week online class designed to orient you to the Baker Online classroom, and review the expectations and requirements of Baker Online students. When you have completed this course successfully, you can move on to additional online courses.
  • Is Baker College Online accredited?
    Baker Online is part of Baker College, a private, non-profit, accredited, degree granting, higher educational institution with locations throughout Michigan. As an accredited college, Baker College has been granted legal authority by the state of Michigan to operate as a nonprofit educational corporation and is empowered to grant certificates, associate, bachelor, master, and doctoral degrees. It is approved for veterans’ benefits. Baker College is recognized as an institution of higher education by the U.S. Secretary of Education, U.S. Department of Education. All Baker Online undergraduate and graduate programs are accredited by The Higher Learning Commission / 230 South LaSalle St., Suite 7-500, Chicago, IL 60604-1411 / 800-621-7440 / www.ncahlc.org Baker College is an Academic Quality Improvement Program (AQIP) participant. Some Baker Online graduate programs have additional accreditation:
  • Does Baker provide any help in my job search?

    As a graduate of Baker College, you are eligible for our Lifetime Employment Services, which include:
    • Job searching techniques
    • Resume and cover letter assistance
    • Job interview questions
    • Job postings
    • Relocation tips
  • Is Baker accredited?
    Yes. Baker College is accredited by The Higher Learning Commission / 230 South LaSalle St., Suite 7-500, Chicago, IL 60604-1411 / 800-621-7440 / www.ncahlc.org. Baker College is an Academic Quality Improvement Program (AQIP) participant.

    Additional Accreditations

    Baker has also earned specialized accreditations for programs and degrees in:
    • Business Administration
    • Engineering and Technology
    • Health Sciences
    • Human Services
    • School of Education
    • School of Nursing
    For details about these specialized accreditations, see the individual Programs and Degrees pages.
  • How can I send a copy of my official transcripts to another organization?
    To access your transcripts, log into the SOLAR System, select the Star System and select the Academic Office. Once there, click on the transcripts link.
Watch this testimonial Watch Testimonial

Baker got me my job. They worked with me every step of the way.

Megan Burnside
Baker Graduate